Op basis van 207 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,9 Service & personeel
3,6 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Comfortable bed. It’s nice and clean
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Nice helpful
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Dear James, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Aloft Atlanta Downtown!Bobby ClarkGeneral Manager
door een geverifieerde reiziger uit Mesa
Geplaatst op 23 apr. 2024
Property says they clean every night. We stayed 5 days. They didn't clean the first day, asked the front desk the second day about cleaning schedule. They said we must've left something on the bed and that's why they didn't clean the whole room. I told them that we didn't leave anything on the bed. They cleaned the second day but didn't restock the toilet paper. We asked for toilet paper the third day and reminded them to clean the room. We came back late and there was no toilet paper and the room had not been cleaned. They didn't clean for the rest of the trip either.
The hotel is loud in general. People running through the hallway at 11pm. Chicken nuggets left on the floor next to the ice machine. Pool not working.
The front desk staff seemed very nice, but no follow through with cleaning staff.
Opmerking van Hotelbeheer
23 apr. 2024 door General ManagerHotelbeheer
Dear Carmen, Thank you for providing feedback on your recent stay. We appreciate your kind words about our front desk staff but apologize for the lapses in housekeeping service. Your experience does not meet our standards, and we're sorry for the inconvenience caused. Rest assured, we will address these issues internally to ensure improvements. We value your input and hope for the opportunity to welcome you back for a more seamless and enjoyable visit in the future.Bobby ClarkGeneral Manager
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
The property was nice but they charge 32.00 a day to park there which was not mentioned at all. That’s kind of a rip off compared to how much a room is per night. Also they are very expensive for sodas and chips. Much more than any other hotels we’ve stayed at. Will not be visiting that facility ever again.
Opmerking van Hotelbeheer
23 apr. 2024 door General ManagerHotelbeheer
Dear Vicente, Thank you for your review. We apologize for any confusion regarding our parking charges. Our website transparently lists all additional fees to ensure guests are fully informed before booking. It is essential to us that every part of your stay is exceptional; therefore, we are very sorry for any misunderstanding. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Bobby ClarkGeneral Manager
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Definitely would stay here again. We had no issues! Staff was very welcoming and friendly. Room was super clean and it smelled SO good!
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
We have stayed at this property twice. The convince of location was excellent. Staff was accommodating and helpful. We will choose this property again.
Opmerking van Hotelbeheer
15 apr. 2024 door General ManagerHotelbeheer
Dear Cindy, We are flattered by your generous review of Aloft Atlanta Downtown! Thank you for recognizing the outstanding service and convenient location we provide. It was a pleasure to host you, and we look forward to welcoming you back for another excellent stay in the future!Bobby ClarkGeneral Manager
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
The room was so filled with a strong deoderizing chemical scent that I immediately started coughing and my eyes were burning. The floors were sticky from whatever was sprayed or spilled in the room and bath. I called the front desk (at 8:15) to also report that the deadbolt lock didn't work on the door and they told me an Engineer was coming up. It was late in the evening and I asked what time the kitchen closed, I had not eaten since breakfast. They told me it closed at 10:00. I called agin at 9:15 since no one had come to the room, waited until 9:30 and tried calling the front desk again and they told me the Engineer had left for the night. I had injured my knee and also asked where I could get ice and was told in hall outside my room. I limped up and down the hallway 3 times thinking I was missing the ice. I later found out there is no ice on the floor. I went downstairs at 9:30 to get dinner before the kitchen closed and was told the kitchen closed early. The manager at the front desk did get me something to eat and ice for my knee so that was a positive. I stayed that night and didn't sleep, had red swollen eyes the next morning and ended up with a sinus infection. I checked out the next morning and now I have received a bill for 3 days. I have called the hotel 4 times to speak to the Manager, front desk explained they transfer me to the Mgr where the phone gets picked up then hung up. Marriott should be embarassed to call this hotel a part of their franchise.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Katherine, Thank you for reviewing our hotel. We sincerely apologize for the issues you encountered during your visit. Your feedback regarding the room's condition, service, amenities, and billing issues is deeply concerning. We appreciate you for bringing this to our attention and are grateful for your patience. Your experience does not reflect our standards, and we're committed to ensuring every guest has a pleasant stay. We value your comments and hope you will consider giving us another chance the next time your travels bring you this way.Bobby ClarkGeneral Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
property is as expected. meets standard expectations. cleaning service is questionable.
Opmerking van Hotelbeheer
11 apr. 2024 door General ManagerHotelbeheer
Dear Katarzyna, Thank you for sharing your feedback with us. We're glad our property met your expectations overall. However, we apologize for any issues you experienced with the cleaning service. Your comfort and satisfaction are important to us, and we will address this matter with our housekeeping team to ensure a higher standard of cleanliness for our guests. We appreciate your insight and hope to welcome you back for an improved visit. Bobby ClarkGeneral Manager
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Staff. Nava is a gift to your company.
