Staff not particularly friendly or welcoming. There was something on the wall near the bed that had not been cleaned up.
Opmerking van Hotelbeheer
3 apr. 2024 door Blair Morten - Hotel ManagerHotelbeheer
Dear Briar,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Rest assured that the Head Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.