Op basis van 219 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,0 Service & personeel
4,1 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 26 jun. 2019
door een geverifieerde reiziger
Lekker rustig
Geplaatst op 7 okt. 2018 op HotelsJe kan geen geld omzetten
Geen atm
Personeel kan geen engels
Gaf verkeerde informatie
Wist de weg naar kamer nog niet
Echt op aziatisch gericht
door Stephan
Geplaatst op 17 aug. 2017 op Hotels
Very comfortable, wifi in the rooms wasnt great, other than that had a lovely stay.
Opmerking van Hotelbeheer
25 aug. 2017
Dear Happy Guest.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.Looking forward to seeing you again soon.
Kind Regards
Management.
door een geverifieerde reiziger
Fantastisch hotel als je rust zoekt!!
Geplaatst op 2 sep. 2016 op HotelsHotel was super netjes,alleen jammer dat ie zo ver weg is van alles!!
door HP uit Wilnis
Terrible service, and accumulation of trouble
Geplaatst op 18 mei 2016 op HotelsThe room was very humid. There was a bad small because of the overabundance of moisture. Even the bed was wet. We also found an animal in the room (a kind of lizard or bigger gecko).We
were offered an upgrade to the President Suite on the 3rd floor. A good room. It however took 1,5 hour to move us there.
The president suite is a nice room with a big Jacuzzi. We liked the Jacuzzi, so we decided to book that room another night for our wedding night. Next morning we tried to fill the Jacuzzi, but it took us 3 hours to realize that the Jacuzzi was leaking. It took us a while to figure out because it is difficult to estimate how fast such a big bath is filling up.
We complained again and we commanded to have a reduction of the rate. We booked this room with the Jacuzzi in mind. But the management didn’t want to discount. It took us an hour of discussion with several management members. We were even threatened with the police if we didn’t pay the money.
I offered them the option to cut the price 50%, but they didn’t want to accept. We left paying the money not willing to spoil our honeymoon. With the notion to the management that we would review Le Grande with this story to TripAdvisor and Hotel.com.
Arrogant management who claimed that our case wasn’t a lot of money too them. But still too much money to give us a proper discount. Customer Service isn’t a trait of this hotel management.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Staff were amazing. Very clean and grt location as a base to explore Uluwatu.
Opmerking van Hotelbeheer
8 apr. 2024 door Guest RelationHotelbeheer
Dear Johann,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
Great hotel with wonderful service! I'd gladly come here again!
Opmerking van Hotelbeheer
1 apr. 2024 door Guest RelationHotelbeheer
Dear Mikhail,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
Opmerking van Hotelbeheer
1 apr. 2024 door Guest RelationHotelbeheer
Dear laetitia,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Not the bed we booked available. Not upgrade just downgrade. You need mobility/vehicle to get where you want. Everything is pretty far away. The breakfast buffet wasn’t good.
Opmerking van Hotelbeheer
21 mrt. 2024 door Guest RelationHotelbeheer
Dear Richard,Thank you for your review of our Hotel following your experience with Legrande Bali Uluwatu. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. Please rest assured that your feedback has been noted for improvement. We sincerely hope you will allow us to welcome you back and better serve.Warm regards,
door een geverifieerde reiziger
Geplaatst op 24 jan. 2024
Friendly staff..
Opmerking van Hotelbeheer
2 feb. 2024 door Guest RelationHotelbeheer
Dear Naeem,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
