Nice Hotel but lacked customer service
Geplaatst op 30 okt. 2023 op Hotels
Overall the property is quite nice, however, I would not have it as a five star hotel. The area of Seminyak is not the best place to be in Bali and the hotel is a good bit away from where you want to be and all of the roads have no footpaths and is pretty crazy to walk along.
Pros:
- Villa is lovely with big outdoor space and private pool.
- Staff are nice but lack common awareness for guest experience.
Cons:
- Found mouse droppings all over the Villa.
- Area is awkward to walk anywhere to and requires taxi (they offer a shuttle within seninyak but are largely too busy to drop you or can only take you 5 mins down the road).
- Food was not great in the restaurant and very much dead.
- Went to watch the music in the restaurant on the Sunday (supposed to be playing from 6 - 9) but the musician was gone for a 45 min break (during a 3 hour set) and didn’t get to see him.
- Spa is way overpriced in comparison to local spas.
- Only had breakfast once during 3 night stay as they don’t serve before 7. They charge 180k for the floating tray. I was hoping to get this waived as I only breakfast once but they were unwilling to do so.
Opmerking van Hotelbeheer
1 nov. 2023 door RoyHotelbeheer
Dear Christopher,Thank you for your feedback. We regret that we could not meet all your expectations during your stay. We are continuously improving our services and quality, all villas undergo a rigorous maintenance schedule. Our location in Petitenget is often complimented by our guests, as also reflected in our high location rating. Sidewalks indeed are not everywhere available on our road, we are liaising with the city council on this since some time and have taken this year the initiative to pave our resort front with a sidewalk. Warm regardsRoy SuerCluster General Manager& Villa Air Bali Family