Convenient for the location. Reception Staff were professional but not really friendly. Didn’t really feel welcome. Restaurant staff were really lovely.
Opmerking van Hotelbeheer
28 jan. 2024 door Mercure Sydney BankstownHotelbeheer
Dear Sara-Jane,Thank you for choosing Mercure Sydney Bankstown and for taking the time to provide your feedback. We're pleased to hear that you found our location convenient and that the restaurant staff made a positive impression on your experience.However, we're sorry to learn that you didn't feel as welcomed by the reception staff. Providing a warm and friendly atmosphere is essential to us, and we appreciate your honest feedback. Rest assured that we will address this matter with our team to ensure a more welcoming experience for all guests.We value your insights as they help us continually improve our services. If you have any additional comments or suggestions, please feel free to share them.We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Kind regards,The Mercure Sydney Bankstown Team