Op basis van 997 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,4 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Not a fault per se, but the whole building was under renovation during our stay and quite dirty. No advance warning was given to us prior to our stay that this would be happening. Felt like walking through an active construction site, with construction workers and construction materials strewn everywhere.
Again, no advance warning that apparently the gym, spa and pool were not available, and that we were essentially staying in an active renovation. For some reason our rooms door would not lock, and when brought to the attention of the front desk they would "send someone to take a look", which never happened. Every morning we would truck out our valubles to the car since we couldnt trust the door to actually lock when we were away.
Totally understand that renovations happen, but without any notice was unacceptable. Certainly not what I would expect from a Hilton property.
Opmerking van Hotelbeheer
15 apr. 2024 door DtbendHotelbeheer
Hello and thank you so much for taking the time to give us your feedback. Without it we are unable to continue to improve on our guest satisfaction. I do apologize for the ongoing renovations and the impact it had on your stay. The renovations should be completed on or around June 1st. I really hope that you can still consider us as an option for your stay the next time you visit Bend. We will be rebranded as a Hilton Tapestry and would love to share our beautiful new hotel with you. Thank you
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
They were renovating.
Opmerking van Hotelbeheer
13 apr. 2024 door DtbendHotelbeheer
We very much appreciate your feedback. It is very important to us as we are always striving to improve our guests experience. We will be happy to see you again soon.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
The property was clean. The staff lacked any interest in customer service and actually seemed bothered when asking for assistance. The hotel was renovating and the odor from chemicals was extremely strong. The workout room wasn’t useable. Parking was a joke. But the elevator worked!
Opmerking van Hotelbeheer
13 apr. 2024 door DtbendHotelbeheer
Thank you very much for your feedback. It is essential for us to continue to our goals to improve on our guest experience. We hope to see you again once all the renovations have been completed.
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
Opmerking van Hotelbeheer
23 mrt. 2024 door ChrisHotelbeheer
We are sorry to hear your experience was anything less than extraordinary, Georgina. Our team is constantly striving to provide service that goes above and beyond the expectations of our guests. We hope you will give us the opportunity to host you again at some point in the near future!
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Great location, easy walking downtown Bend
Opmerking van Hotelbeheer
19 mrt. 2024 door DoubleTree BendHotelbeheer
Thank you for the great review!
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
Parked in a spot with some cones next to it. The next day was accused via a note taped to my window of moving the cones which I did not.
Opmerking van Hotelbeheer
19 mrt. 2024 door DoubleTree BendHotelbeheer
Thank you so much for your feedback! Sorry for the confusion around the cones. We are looking to keep everyone safe during this renovation. We hope to see you again soon!
door een geverifieerde reiziger uit Venice
Geplaatst op 7 mrt. 2024
The hotel was great for what i needed. Even though renovation was going on it did not bother me. The spa was in horrible condition, it's a shame that this is not addressed by the hotel. It's not much of a complicated fix, just resurfacing.
Opmerking van Hotelbeheer
19 mrt. 2024 door DoubleTree BendHotelbeheer
Hello and thank you so much for your great review! I would like to let you know that our spa is actually in the process of being resurfaced right now and the next time you visit us it will be ready for you to use. Thanks again and have a great day!
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
They are currently remodeling, but other than that. It was a great place to stay.
Opmerking van Hotelbeheer
24 feb. 2024 door ChrisHotelbeheer
Thanks for the kind review, Enes! We appreciate you allowing us to host you during your recent stay in Bend. Indeed, a remodel is currently underway at the hotel with minimal interruptions to guest accommodations. We look forward to unveiling the new and improved property in May 2024 and hope to see you again during your next visit!
door een geverifieerde reiziger
Geplaatst op 7 feb. 2024
Staff was very friendly and the room was very clean!
Opmerking van Hotelbeheer
9 feb. 2024 door DoubleTree BendHotelbeheer
Your great review is very much appreciated. We hope to see you soon!
door een geverifieerde reiziger
Geplaatst op 5 feb. 2024
Opmerking van Hotelbeheer
23 mrt. 2024 door ChrisHotelbeheer
Thank you for the review, Kanya! We hope to host you again in Bend soon.
