Op basis van 730 geverifieerde beoordelingen
3,0 Hygiëne kamer
3,4 Service & personeel
3,0 Comfort kamer
2,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Absolutely terrible I left after only being there 2 hours and will be fighting for a refund
Opmerking van Hotelbeheer
7 apr. 2024 door Hotel Manager Hotelbeheer
Dear Lacey,We're deeply sorry to hear about your unsatisfactory experience, and we understand your frustration. We take your concerns seriously and will do our best to address them promptly. Your satisfaction is important to us, and we apologize for any inconvenience caused. Sincerely, Hotel Manager
door een geverifieerde reiziger uit Fall River
Geplaatst op 5 apr. 2024
Sufficient
Opmerking van Hotelbeheer
6 apr. 2024 door Hotel Manager Hotelbeheer
Dear steven,Thank you for your rating. We appreciate your feedback and will strive to improve to better meet your expectations in the future. If there's anything specific, you'd like to share to help us enhance your experience, please feel free to let us know.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
You get what you pay for. If you are just popping in and popping out it’s fine
Opmerking van Hotelbeheer
29 mrt. 2024 door Hotel ManagerHotelbeheer
Dear James,Thank you for sharing your perspective. We appreciate your understanding that our hotel may suit the needs of travellers seeking a quick stay. While we strive to provide value for all our guests, we're continually working to improve our services and facilities. Your feedback is valuable, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
Courteous staff, responded to requested bulbs in room above the night stand and hole in linen. Thank you for the opportunity to complete a review. Recommending this facility to prospective guests contemplating a visit or visits.
Opmerking van Hotelbeheer
28 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Bridget,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our staff courteous and responsive to your requests during your stay. Ensuring that our guests' needs are promptly addressed is important to us, and we're glad that we could assist with replacing the bulbs and addressing the hole in the linen. We truly appreciate your recommendation to prospective guests and are honored by your endorsement of our facility. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Courteous and Professional Staff provided excellent customer services. The bed was comfortable, room was maintained, but the handle on tub needed attention, and there were two missing bulbs in the room for the duration on nightstand lamps. Moreover, my concern rests with the condition of elevator at facility, (i.e., slow and the inspection date of 2022). Nevertheless, I'm recommending the America's Best Value Inn and Suites to guests contemplating a visit or visits there. Thank you for the opportunity to complete this review.
Opmerking van Hotelbeheer
24 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Bridget,Thank you for your perfect rating and for providing detailed feedback about your experience with us. We're delighted to hear that you found our staff courteous and professional and that you had a comfortable stay overall. We appreciate your observations regarding the tub handle, missing bulbs in the room, and the condition of the elevator. Rest assured, we will address these issues promptly to ensure a better experience for our guests. Your recommendation means a lot to us, and we're grateful for your trust and support. We look forward to welcoming you and any prospective guests to America's Best Value Inn and Suites in the future. If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to let us know.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
Courteous and Professional staff. Regarding the elevator, I noticed the inspection is due on this very important equipment, according to the sticker, it was checked in 2022. Rooms were cleaned when I returned from work. My client, who was required to travel for a meeting, was pleased with their room. I am recommending this America's Best Value Inn and Suites to prospective guests contemplating a visit or visits in Brunswick, GA.
Opmerking van Hotelbeheer
24 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Bridget,Thank you for your perfect rating and for sharing your detailed feedback with us! We're thrilled to hear that you found our staff courteous and professional, and we're glad to know that your client was pleased with their room. We appreciate your observation regarding the elevator inspection, and we will ensure that it is promptly addressed to maintain safety standards. Your recommendation to prospective guests means a lot to us, and we're honored to have earned your trust. We look forward to welcoming you and any potential guests to America's Best Value Inn and Suites in Brunswick, GA, for a pleasant and comfortable stay in the future! Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
Professional, Courteous, and Knowledgeable Staff at this America's Best Value Inn and Suites! I am recommending the above-mentioned to prospective guests.
Opmerking van Hotelbeheer
25 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Bridget,Thank you for your perfect rating and glowing feedback! We're thrilled to hear that you had a great experience with our professional, courteous, and knowledgeable staff at America's Best Value Inn and Suites. Your recommendation means a lot to us, and we appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
Grateful for the Courteousness and Professional Customer Services exemplified during stay. I'm recommending this America's Best Value Inn and Suites to prospective guests!
Opmerking van Hotelbeheer
23 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Bridget,Thank you so much for your perfect rating and glowing review! We're thrilled to hear that you had a positive experience with the courteous and professional customer service provided during your stay at America's Best Value Inn and Suites. Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to welcoming any prospective guests you refer to our hotel and providing them with the same exceptional service. Thank you for choosing to stay with us, and we hope to see you again soon!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
Opmerking van Hotelbeheer
22 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Bridget, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
We were given 2 towels, 1hand towel, 1 washcloth for our 3 night stay. Our shower and sink were clogged with hair. We bought a small drain tool and cleared the clogs ourselves. The floor was dirty in our room as well as in the lobby and elevator. No tv guide in the room so we had to look up the Directv guide on our phones. And lastly, we only had 1 lamp because the others had blown bulbs.
Opmerking van Hotelbeheer
19 mrt. 2024 door Hotel Manager Hotelbeheer
Dear Pamela,We apologize for the numerous inconveniences you experienced during your stay. This is not the level of service and cleanliness we strive to provide for our guests, and we deeply regret any discomfort it may have caused you. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. Additionally, we will ensure that amenities such as towels and functioning lamps are provided as expected. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager
