Op basis van 981 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Prima hotel. We hadden de pech dat er zojuist een grote groep arriveerde zodat het inchecken lang duurde. Kamers prima personeel vriendelijk
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
door een geverifieerde reiziger
Geplaatst op 2 mrt. 2024
Goed verblijf als je een ochtendvlucht hebt.
Kussens waren absoluut niet goed, voor de rest geen opmerkingen. Komen graag terug
door een geverifieerde reiziger uit Rotterdam
Geplaatst op 8 feb. 2024
door een geverifieerde reiziger
Geplaatst op 6 nov. 2023
Common areas not neat and old. Bar staff unable to provide decent service. Room was rundown, bathtub was dirty, a mirror was broken, etc.
Opmerking van Hotelbeheer
10 nov. 2023 door Irem - Marketing & Experience ExecutiveHotelbeheer
Dear Lodewijk,Thank you for choosing us and your honest feedback, we truly appreciate it as it helps us to keep growing. We understand your comments about the infrastructure, and are happy to share that we have major renovations planned in the next year. Your comments about the room have also been shared with management. Your remark about the bar staff would've been more helpful if you gave us more context, but alas we have shared it with our restaurant manager for follow up, thank you. We genuinely apologize for the inconveniences you faced during your stay here, and would love to have the opportunity of welcoming you here again in the near future to offer you a more adequate service!Kindest regards, Van der Valk Brussels Airport Team
door een geverifieerde reiziger
Not worth the money, try to avoid if you can.
Geplaatst op 23 sep. 2023 op HotelsThe room as very dark, basically no ceiling lights, just desk lamp and standing lamp and small spots next to the bed. Room feels dirty and on the dark floor dirt can be seen everywhere once one looks in more detail; no windows can to be opened and smell of the kitchen everywhere. Out of 5 days 3 the bathroom was merely cleaned. one day I found back the cleaners dirty rag on the sink, another the dirty towels were put in the corner but forgotten to pick up. Used teacups were not cleaned. Noisy daily at 23:30 when somewhere in the hotel the conference/dinner tables ere moved around. Keycard did not work 80% of the time, meaning waiting in line to get the card fixed; charging room service to the card takes 30 mins of explanation on how to do it. The entire hotel is a mess: service, tidiness, noise and comfort and that for 330 EUR a night!
Opmerking van Hotelbeheer
25 sep. 2023 door Irem - Marketing & Experience ExecutiveHotelbeheer
Dear Nicolas, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your extensive comments as they provide valuable insights into areas where we can improve.We sincerely apologize for the issues you encountered during your stay. Our superbox rooms have a modern design with darker color tones so we understand this might not be for everyone's taste. Regarding the issue with windows not being able to open, this is a security measure in high-rise hotel buildings, but all our rooms are equipped with ventilation systems to provide fresh air.We are aware of the inadequacies in the level of service of the housekeeping department, and rest assured that your comment will be discussed during the next management meeting. It is indeed not the purpose for meeting rooms to be set up at 23:30 at night, and we apologize for the noise. This will also be discussed in order for it not to happen again. In terms of the general atmosphere of the hotel, we continuously strive to enhance our guest experience. We will work on improvements to ensure a more comfortable and pleasant stay for all our guests.We hope you might reconsider staying with us in the future, as we are committed to delivering a better experience!Warm regards,Van der Valk Brussels Airport Team
door een geverifieerde reiziger
Geplaatst op 4 jul. 2023 op Hotels
Opmerking van Hotelbeheer
14 jul. 2023 door Irem - Marketing & Sales ExecutiveHotelbeheer
Hey there, Thank you for rating your experience at our hotel.Feel free to give more context next time as it can help us to improve our services for you and our future guests! Kindest regards, Van der Valk Brussels Airport Team
door een geverifieerde reiziger
Geplaatst op 1 jul. 2023
Opmerking van Hotelbeheer
6 jul. 2023 door Irem - Marketing & Sales ExecutiveHotelbeheer
Hi Dominic, Thank you for rating your stay with us. We wish you could have given some more context so that we could now what to improve to make your stay more pleasant next time! Hope to see you here again soon, Van der Valk Brussels Airport Team
door een geverifieerde reiziger
Geplaatst op 21 mei 2023 op Hotels
Opmerking van Hotelbeheer
14 jul. 2023 door Irem - Marketing & Sales ExecutiveHotelbeheer
Hi Ali, Thank you for rating your experience at our hotel! We'll do our best to get a better score next time and hope to be able to welcome you here again in the near future. Sincerely, Van der Valk Brussels Airport Team
door een geverifieerde reiziger
Geplaatst op 20 mei 2023 op Hotels
Zoals je van Vd Valk gewend bent. Erg netjes en goed verzorgd. Wel wat lang wachten bij de receptie steeds, maar dat kan aan het moment van de dag liggen.
Opmerking van Hotelbeheer
10 jul. 2023 door Irem - Marketing & Sales ExecutiveHotelbeheer
Hallo! Hartelijk dank voor je positieve feedback! We zijn blij om te horen dat je genoten hebt van je verblijf bij Van der Valk Brussels Airport. Het spijt ons te horen dat de check-in procedure niet zo vlot verliep als verwacht, sommige momenten zijn inderdaad drukker dan andere. We werken eraan om onze service te optimaliseren! Nogmaals bedankt voor je vriendelijke woorden en hopelijk tot snel! Van der Valk Brussels Airport Team
