Op basis van 988 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Good place
Opmerking van Hotelbeheer
14 apr. 2024 door Customer ServiceHotelbeheer
Brayan, thank you for your kind words regarding Sonesta Charlotte Executive Park. We're delighted to know you found our property to be an excellent choice. We're looking forward to welcoming you back in the future.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Toilet kept clogging, house keepers delay with request for toiletries and towels.
Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Opmerking van Hotelbeheer
10 apr. 2024 door Customer ServiceHotelbeheer
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.
door een geverifieerde reiziger uit Sierra Madre
Geplaatst op 6 apr. 2024
Room was spacious and comfortable. Convenient location.
Opmerking van Hotelbeheer
6 apr. 2024 door Customer ServiceHotelbeheer
Tom, we're thrilled to hear you found your room at Sonesta Charlotte Executive Park accommodating and our location suitable for your needs. We aim to offer convenience alongside comfort, and we're glad this was your experience. Looking forward to welcoming you back on your next stay with us.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Overall stay was alright. The front desk staff were nice and helpful. The bed was clean and comfortable, The extra couch had some stains and the toilet took forever to flush. We stayed for two nights and I expected to have our room cleaned with new towels but that didn't happen. The parking fee was a surprise to us since you had to self park.
Opmerking van Hotelbeheer
6 apr. 2024 door Customer ServiceHotelbeheer
Debra, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're delighted to read your feedback about our helpful team members at the front desk and the comfortable bed provided. We regret to hear about the inconsistencies in room servicing and the surprise regarding parking fees. Your comments have been noted for further improvement. We hope to have another opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Outdated. Smells. Indoors pool water temperature was freezing cold. Rooms too small
Opmerking van Hotelbeheer
8 apr. 2024 door Customer ServiceHotelbeheer
Delvin, we're disheartened to hear about your recent stay. Your feedback regarding the room size and general datedness indicates areas we could focus on. It's regrettable that the pool temperature didn't match your preference. We'll take your remarks into account as we continuously strive to improve our guest experience.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Great place to stay the staff with pleasant. The rooms are clean we went down to the pool. It was nice and clean workout areas nice. The area around the hotel is walkable and nice, overall, great experience.
Opmerking van Hotelbeheer
4 apr. 2024 door Customer ServiceHotelbeheer
Daisy, your kind words about the Sonesta Charlotte Executive Park have truly made our day. It's particularly satisfying to hear that you found our rooms spotless, enjoyed our fitness facilities as well as the captivating outdoor pool, and appreciated the convenience of our location. Our team members aim to provide a top-notch experience for all our guests and will be glad to know that they succeeded in making your stay pleasant. We dearly hope to welcome you back for another wonderful experience very soon!
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Nice hotel. A few areas could be cleaned better. No vending machines on each floor. Poolside rooms would be nice during the summer, but we stayed off season.
Opmerking van Hotelbeheer
2 apr. 2024 door Customer ServiceHotelbeheer
Mandy, we appreciate your feedback regarding your recent stay at Sonesta Charlotte Executive Park. We're glad you've enjoyed our hotel and are taking note of your suggestions about cleanliness and the availability of vending machines. We can't wait to welcome you back, perhaps during the summer season when you could take full advantage of our poolside rooms!
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
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Opmerking van Hotelbeheer
2 apr. 2024 door Customer ServiceHotelbeheer
Vanaillan, we appreciate your time in rating our hotel. It's heartening to know that your experience with us met your expectations. We hope to welcome you back to Sonesta Charlotte Executive Park again soon.
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Opmerking van Hotelbeheer
3 apr. 2024 door Customer ServiceHotelbeheer
Mykel, it's great to hear that you had a good stay at Sonesta Charlotte Executive Park. We hope to see you again in the future and strive to make your next stay even better. Safe travels until then!
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Pet friendly patio area right off of the rooms on the 1st floor.
Opmerking van Hotelbeheer
1 apr. 2024 door Customer ServiceHotelbeheer
Rafael, it's fantastic to hear that you found the outdoor space at Sonesta Charlotte Executive Park suitable for your pet friend. We're glad our unique layout added to the convenience of your stay. Thanks for choosing us and we hope to see you again soon.
