Op basis van 986 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,2 Service & personeel
4,2 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
The entire place reeked of chlorine, the bed sheets smelled like Indian food, and there was nobody to greet me at the front desk when I arrived.
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel Manager.Hotelbeheer
Dear Guest,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Always my number one spot in Gurnee, but the breakfast was the worst I’ve ever seen it in all my stay over the past 2-3 years. Either get rid of free breakfast or do better it was embarrassing both mornings
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel Manager.Hotelbeheer
Dear Adrian,Thank you for commenting. I am pleased that you had a nice experience. We regret any inconvenience you faced. Guests who choose our hotel are mostly happy and satisfied. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Everything was good
Opmerking van Hotelbeheer
6 apr. 2024 door Hotel ManagerHotelbeheer
Dear Cynthia,Thank you for your positive review! We're thrilled to hear that everything was to your satisfaction during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Well, not a whole lot to like. Had to change rooms because it smelled like an ashtray. Piece of the microwave was missing. Definitely needs updated. Stained towels and matress cover. Breakfast was so so. They never replenished items such as yogurt, fruit, bagels. Although the pool was small, it was clean as was the hot tub. Wont be staying there again.
Opmerking van Hotelbeheer
6 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,We are truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is invaluable as it helps us address areas for improvement. We apologize for the room odor, maintenance issues, and shortcomings in breakfast service. Rest assured, we are taking immediate steps to rectify these issues and ensure a more pleasant experience for our guests. We appreciate your understanding and hope you reconsider giving us another chance in the future.Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Major key issues with room
Opmerking van Hotelbeheer
2 apr. 2024 door Jay GM Comfort Inn Gurnee near Six FlagsHotelbeheer
Good Day Dionna,Thank for Staying with us. Sorry to here about the key issues We have magnetic stripe key card at our property and when it is kept with other cards or mobile phone some time it got deactivated. Again I am sorry for any inconvenience. Hope to see you soon.
door een geverifieerde reiziger
Geplaatst op 26 mrt. 2024
The staff was friendly. The breakfast was average. The facility needs an update.
Overall the stay was good
Opmerking van Hotelbeheer
27 mrt. 2024 door General ManagerHotelbeheer
Dear Marialuisa,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
Very nice employees, clean and quiet.
Opmerking van Hotelbeheer
24 mrt. 2024 door General ManagerHotelbeheer
Dear Heather,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
door een geverifieerde reiziger uit Chicago
Geplaatst op 22 mrt. 2024
The sheets was nasty and had stains in them, the staff got mad and had a nasty attitude after we told them we didn’t want to stay, and that we wanted a refund..
Opmerking van Hotelbeheer
23 mrt. 2024 door General ManagerHotelbeheer
Dear Jasmine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
I checked in went to the room & was totally disappointed with what I saw. Tye sheets was nasty trash was still on the floor…so me & my family decided not to stay & they only refundee us for one night si they charged me a hundred dollars because their hotel was nasty….they’re all living in this MOTEL including the housekeepers….
Opmerking van Hotelbeheer
23 mrt. 2024 door General ManagerHotelbeheer
Dear Livinmylife,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Opmerking van Hotelbeheer
19 mrt. 2024 door General ManagerHotelbeheer
Dear Maria,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
