Op basis van 569 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,1 Service & personeel
4,1 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
Aanbevolen
voor Iedereendoor een geverifieerde reiziger uit st. michielsgestel
Reasonable hotel in Aurora/Chicago
Geplaatst op 27 jun. 2018
Nadelen: Free bottle of water on the room.
Reasonable hotel in Aurora/Chicago. However its a shame there is no free bottle of water on the room and you are being charged 3$ for it.
Opmerking van Hotelbeheer
11 jul. 2018 door KrystalHotelbeheer
Thank you for your feedback regarding your recent stay at the Holiday Inn Aurora! Bottled water is a nice amenity, and can appreciate that it is always available in our Sundries for all guests. Becoming an IHG Rewards member allows you to select a bottled water as an amenity upon check in. We encourage you to sign up today, and appreciate your business!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
They cancelled our booking, has to book another hotel, I would never use Expedia again after such a bad experience
Opmerking van Hotelbeheer
15 apr. 2024 door Hotel ManagerHotelbeheer
Dear Atif,Thank you for the stay and the feedback. My apologies for the overall bad experience. This is certainly not the experience we want our guests to have. We understand your frustration and disappointment, and we regret that we were unable to accommodate your stay as planned. We will address this issue with our booking system to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager
door een geverifieerde reiziger uit Smithfield
Geplaatst op 11 apr. 2024
Clean place, convenient, friendly staff, and a good price. Would stay there again.
Opmerking van Hotelbeheer
12 apr. 2024 door Hotel ManagerHotelbeheer
Dear Gregg,Thank you for your glowing review! We're thrilled to hear that you found our hotel clean, convenient, and with friendly staff. It's wonderful to know that you enjoyed your experience with us and that you would choose to stay again. We can't wait to welcome you back for another excellent stay!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Staff was very helpful with early check in. Everything went quite smoothly.
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Evan,Thank you for your excellent review! We're thrilled to hear that our staff was very helpful with your early check-in and that everything went smoothly during your stay. Your satisfaction is our top priority, and we're delighted to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Was disappointed that this hotel advertised a bar & restaurant even has it advertised in the the room. The hotel only has a breakfast
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Shannon,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Great
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Elijah,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we're thrilled to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Rooms are old and dirty. Property clearly has not been kept up well. My bathroom door didn’t close properly and didn’t lock. The bathroom door also had damage that looked like a burn on it. The air conditioning unit was so loud it sounded like a B52 bomber was taking off in the room. Carpet in the room didn’t look like it had been cleaned in 3 years. Tried to buy a water to drink at night - no vending machines.. went to lobby to purchase and had to be charged to the room.. just an annoyance. Needless to say.. dirty, old, not nice, and will not be back.
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Matthew,We apologize for the disappointing experience you had during your stay. Your feedback regarding the condition of the rooms and property is concerning, and we take it seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for the inconvenience regarding the lack of vending machines and the charging process at the lobby. Your comments will be shared with the appropriate teams for further review. We understand your frustration and regret that we did not meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Negaunee
Geplaatst op 27 mrt. 2024
Opmerking van Hotelbeheer
29 mrt. 2024 door Hotel ManagerHotelbeheer
Dear James,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Marinette
Geplaatst op 25 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Susanne,Thank you for staying with us and perfect rating. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Quiet
Opmerking van Hotelbeheer
25 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Sofia,Thank you for your positive feedback! We're delighted to hear that you found your stay quiet and peaceful. Providing a serene environment for our guests is important to us, and we're glad we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another peaceful stay in the future!Sincerely, Hotel Manager
