Op basis van 979 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,1 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Got a good deal for a decent quality room. The area is quiet and the rooms are cozy. The comfy bed and blackout curtain combo definately kept me well rested. The only flaw is that I had requested room service once, but never got any. There is a decent gym, clean pool, and the front desk has food, as well as a refrigerator full of drinks (juice, soda, water, wine, beer). Breakfast was decent and they have awesome bacon.
Opmerking van Hotelbeheer
16 apr. 2024 door Sophia CSRHotelbeheer
Hi Krystina,Your satisfaction is our top priority, and we're delighted that you found our rooms cozy, the bed comfortable, and the blackout curtains effective for a good night's sleep. We appreciate your feedback regarding the room service and will address this with our team to ensure better service in the future. It's great to hear that you enjoyed our amenities such as the gym, pool, and front desk offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
I did not enjoy my stay at all.
I spent $360 and the first night the room had NO A/C so I slept in a hot room. And I have a pregnant wife. The staff would not move me until 2 days later. I never got fresh towel until day 4 of my 5 night stay. I was told “it will be 40 more mins” or “come back at noon” every day until I found the housekeepers and asked myself. I would like to be refunded my money but the best western only offered me $50 of a gift card and did not understand my situation at all. Terrible service all around.
Opmerking van Hotelbeheer
16 apr. 2024 door Sophia CSRHotelbeheer
Hi Jay,Thank you for taking the time to tell us about your experience. We regret your stay wasn't as per your expectations. We have relayed your concerns to the management and highly recommend you call the property for resolution. We hope to serve you better next time.
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Staff was great and very kind and helpful. I did find a cockroach in my room however. Notified the front desk and was told higher up would be notified and pest control would be done the next day.
Opmerking van Hotelbeheer
14 apr. 2024 door Sophia CSRHotelbeheer
Hi Wyatt,We are glad to hear that our staff provided great service during your stay and addressed your concerns promptly. We take reports of pests very seriously and have taken immediate action to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your understanding.
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
The toilet did not work and the place was dirty and smelled like stale cigarettes. The front desk was aware of tthe yoilet and did nothing.
Opmerking van Hotelbeheer
12 apr. 2024 door Sophia CSRHotelbeheer
Hi Patricia,Please accept our sincerest apologies for the inconvenience caused by the non-functioning toilet and cleanliness issues. This falls short of our standards, and we'll investigate this matter with urgency. Rest assured, corrective measures will be taken to ensure this doesn't happen again.
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Opmerking van Hotelbeheer
12 apr. 2024 door Sophia CSRHotelbeheer
Hi Ashley,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Great location for our needs. Average facilities, great breakfast, clean, carpeting should be replaced soon.
Opmerking van Hotelbeheer
4 apr. 2024 door Sophia CSRHotelbeheer
Hi Paul,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Opmerking van Hotelbeheer
5 apr. 2024 door Sophia CSRHotelbeheer
Hi Anai,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
they need to update their elevator.
Opmerking van Hotelbeheer
4 apr. 2024 door Sophia CSRHotelbeheer
Hi Christie,Thank you for your feedback. We appreciate your suggestion regarding updating our elevator, and we will share your feedback with our team to make the necessary improvements. Your input is valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Very friendly staff...ladies at the front desk were engaging , large room.
The breakfast wasn't the greatest, but hay its free.
Opmerking van Hotelbeheer
1 apr. 2024 door Sophia CSRHotelbeheer
Hi Michael,Our team is committed to providing excellent service and ensuring your comfort during your stay. We're glad you found our staff friendly and engaging, and we appreciate your positive feedback about the spacious room. While we strive to make our complimentary breakfast enjoyable, we apologize if it didn't meet your expectations. Your satisfaction is important to us, and we'll use your feedback to improve.
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Breakfast was the weakest facet of the stay. All else was very good. Staff was pleasant, on top of details and accommodating
Opmerking van Hotelbeheer
1 apr. 2024 door Sophia CSRHotelbeheer
Hi Chester,We are glad to hear that you had a very good experience overall and found our staff pleasant, detail-oriented, and accommodating. However, we apologize for any shortcomings with our breakfast. Your feedback is valuable, and we will use it to improve our offerings in that area.
