Geplaatst op 9 mrt. 2024
The room smelled of urine, the toilet paper looked like someone spilled mouthwash over it, and just had an overall feeling of questionable cleanliness. Since we checked in at almost 1am after driving over 7 hours, we just wanted to go to bed rather than deal so the the hassle of switching rooms.
Opmerking van Hotelbeheer
11 mrt. 2024 door Sophia CSRHotelbeheer
Hi Morgan,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.