Op basis van 934 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,4 Service & personeel
4,4 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
It is a very nice and convenient hotel.
Opmerking van Hotelbeheer
16 apr. 2024 door Cliff - GMHotelbeheer
I'm pleased you enjoyed your recent stay with us. We are conveniently located near many attractions, shopping and dining, making us the perfect hotel when staying in Dover.
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Opmerking van Hotelbeheer
16 apr. 2024 door Cliff - GMHotelbeheer
Thank you for your time to rate your stay. Our team loves seeing when they hit it out of the park and earn a perfect score. We look forward to your next visit.
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
Opmerking van Hotelbeheer
16 apr. 2024 door Cliff - GMHotelbeheer
I'm sorry we didn't hit the mark on your recent stay. Please feel free to reach out to me directly at the property. I'd love to get more information on how we could have made your stay better.
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
Every Hilton property I have stayed at are always clean and professionally run.
Opmerking van Hotelbeheer
16 apr. 2024 door Cliff - GMHotelbeheer
I'm glad you found our hotel clean and professional. Our team is dedicated to making each stay as enjoyable as possible. Thank you for choosing our hotel on your recent trip to Dover!
door een geverifieerde reiziger
Geplaatst op 26 feb. 2024
Opmerking van Hotelbeheer
16 apr. 2024 door Cliff - GMHotelbeheer
Thank you for your review. I'm glad you enjoyed your satay with us!
door een geverifieerde reiziger
Geplaatst op 19 feb. 2024
Very clean staff yaya and brian were awesome
Opmerking van Hotelbeheer
19 feb. 2024 door Cliff - GMHotelbeheer
We appreciate your business and for sharing your experience. I will definitely share your comments with Yatti and Brian!
door een geverifieerde reiziger
Geplaatst op 12 feb. 2024
I am satisfied
Opmerking van Hotelbeheer
19 feb. 2024 door Cliff - GMHotelbeheer
Thank you for sharing your experience. We are always looking for ways to improve our service. If you have a moment, please feel free to reach out to me personally at the hotel and share how ewe could have earned a perfect score.
door een geverifieerde reiziger
Geplaatst op 13 jan. 2024
Opmerking van Hotelbeheer
19 feb. 2024 door Cliff - GMHotelbeheer
Thank you for sharing your experience with other travelers. We appreciate it and I'm glad you see you enjoyed your stay with us.
door een geverifieerde reiziger
Geplaatst op 18 nov. 2023 op Hotels
There was a lacrosse team staying there with you girls. They ran through the halls screaming. Payed on the elevators to the point you had trouble accessing them, and were extremely mouthy and disrespectful when asked to calm down and where their parents were. I called the front desk asking them to come up and say something yet no one ever came. It went until late that night and they resumed that behavior early the next morning. I got very little sleep and was very upset I used $250 to stay there. While I understand the common areas, they should not have been allowed to do that in the room hallways. Your staff had a responsibility to allow them to enjoy their stay, but equally your staff had a responsibility to the rest of us staying there. In the future I will be staying at the Hampton Inn down the street as I normally do, I just thought I would try the Hilton Garden. Huge mistake.
Opmerking van Hotelbeheer
21 nov. 2023 door Cliff - GMHotelbeheer
I am truly sorry you experienced these noise issues. While we cannot always control the actions of others, we do attempt to control unruly situations as best as possible. When parents aren't being responsible and allow their children to run on their own, it is difficult to find the correct authority figures. We were walking the halls and did ask several parents in our Lounge that evening to please go upstairs. This was a very large tournament at the local fields. I personally spoke with other GM's who expressed similar concerns. It was not unique to our hotel. These comments are passed along to the Event Coordinators, and we will not be rebooking this particular group again.
