Geplaatst op 4 mrt. 2024
Worse experience with staff. Tried to use media center and needed to have something scanned to send to my email, They scanned one paper out of 6. I went to pick them up and he has shredded them They were very important documents and notarized also. I explained how important this was and I could take them somewhere else but they insisted that they can do it.
Incompetence.. They also said they would give me a substantial discount and the bill did not reflect a discount. Karaoke until late in the night and a car alarm going off in parking lot all night. Worse Marriot to stay in ever.
Opmerking van Hotelbeheer
6 mrt. 2024 door George-General ManagerHotelbeheer
Hi SherriThank you for staying with us. I am so sorry to hear that you did not enjoy your stay with us. I am so sorry to hear that your papers were not scanned properly and that they were shredded to protect your privacy after they were left at the desk. I am also sorry to hear that the parking lot adjacent to the hotel was not as quiet as you would have liked it. I will contact our neighbors with your feedback regarding their music/car alarm. Thank you again for staying with us. We hope to see you again soon.