Op basis van 988 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,1 Service & personeel
4,0 Comfort kamer
3,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
I would have preferred a room with a balcony
Opmerking van Hotelbeheer
18 apr. 2024 door Customer ServiceHotelbeheer
Jean, it's wonderful to hear that you stayed with us at the DoubleTree by Hilton Grand Key Resort-Key West. Certainly, your feedback about the room preference is appreciated. Next time, we are more than happy to assist with room selection to ensure your full comfort and satisfaction. Looking forward to welcoming you back for another delightful stay.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Opmerking van Hotelbeheer
19 apr. 2024 door Customer ServiceHotelbeheer
Steve, thank you for choosing DoubleTree by Hilton Grand Key Resort-Key West and rewarding us with a solid rating! Your feedback means a lot to us, reflecting our commitment to deliver an enjoyable experience. We trust your stay was restful and your encounters with our colleagues memorable. We sincerely look forward to hosting you again during your next visit to Key West!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Price, service and parking
Opmerking van Hotelbeheer
16 apr. 2024 door Customer ServiceHotelbeheer
Mariano, thank you for sharing your experience at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased to know you found our services, pricing structure, and parking amenities commendable. It's a delight to have been your choice in Key West and we're already looking forward to your next visit.
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
Helpful staff.
Opmerking van Hotelbeheer
14 apr. 2024 door Customer ServiceHotelbeheer
Thank you for taking the time to share this lovely review, Charyce!We're so glad to know you had such an enjoyable experience with us at DoubleTree by Hilton Grand Key Resort-Key West. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Pool area was beautiful and very clean. Large area with plenty of chairs and a large poolside bar. The property is very dated, but we were told the entire property will be undergoing a renovation very soon. This time next year it will probably earn 5 stars but currently rooms are dark and dated. Location is right next to the airport so you do hear the planes. It is not located near downtown but the hotel does run an hourly shuttle. We had rental car and parking was free, which is a huge plus.
Opmerking van Hotelbeheer
11 apr. 2024 door Customer ServiceHotelbeheer
Robyn, it's terrific to hear that you appreciated our well-maintained pool area and ample seating, along with the added convenience of our poolside bar. We take your constructive feedback about the style of the resort seriously and we're excited about the forthcoming updates to modernize and brighten our spaces. The close proximity to the airport may bring some noise but our scheduled shuttle service and complimentary parking are in place for the convenience of our guests, like you. We truly look forward to your next stay after our renovation, when we expect to fully meet your expectations.
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Opmerking van Hotelbeheer
11 apr. 2024 door Customer ServiceHotelbeheer
We appreciate you taking the time to share your feedback, Laurie.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Opmerking van Hotelbeheer
7 apr. 2024 door Customer ServiceHotelbeheer
We appreciate the feedback, Therese.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Super je le conseil
Opmerking van Hotelbeheer
5 apr. 2024 door Customer ServiceHotelbeheer
Diane, nous sommes ravis d'apprendre que vous avez vécu une merveilleuse expérience au DoubleTree by Hilton Grand Key Resort-Key West. Votre forte recommandation est très appréciée et nous sommes impatients de vous accueillir à nouveau dans le futur.
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
I don’t believe this is place is worth the price. It definitely needs to be renovated. It wasn’t a bad experience but for the price, we expected better. The rooms had some sort of old smell. The pool area is really nice and we definitely enjoyed that. The shuttle service to downtown was super nice. I think that if they did renovations and kept the please tidy and renewed, it would be a great place to stay again.
Opmerking van Hotelbeheer
3 apr. 2024 door Customer ServiceHotelbeheer
Regina, thank you for sharing your recent experience. We are undergoing renovations actually this year. Please come back again after November 15, 2024. We understand that the current condition of our resort did not meet your expectations and we assure you improvements are continually undertaken. Furthermore, we're glad to hear you appreciated our swimming area and convenient shuttle transportation. We hope to have the opportunity to exceed your expectations on a future stay.
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
The worst experience ever. Spend almost $500 for night in a room with a wall against my window, therefore dark room, dirty carpet and even a roach I found on the sink. The hotel's laundry was right under our room, so the noise from industrial washers and dryers were non stop. Probably the worst room in the hotel. I requested to change rooms, but front desk didn't help. They told me it would be hours before they could have another room ready for me. And I would have to leave the room we were in, to wait for the other room. Then I asked about the noise and wall vibration coming from their industrial laundry. They told me the laundry would stop around 7pm and wouldn't start before 10am. They lied. The noise and the wall vibration didn't stop until 8:30PM and restarted around 7AM.
Much better options and same rate in Key West
Opmerking van Hotelbeheer
4 apr. 2024 door Customer ServiceHotelbeheer
Rodrigo, your feedback is greatly appreciated. It's regrettable to hear about your reservations regarding the room assigned to you and disruptions due to the laundry operations. We understand the inconvenience caused, and your experience with the room change process does not reflect the efficient guest service we strive for. Please be assured that we work diligently to provide comfortable and pleasing stays for our guests. We noted your valuable points, and they will be given the attention required for future improvements. It's unfortunate we did not meet your expectations on this occasion, but we hope to have the opportunity to better serve you in the future.
