Op basis van 991 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,4 Service & personeel
4,6 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 11 feb. 2024
Opmerking van Hotelbeheer
12 feb. 2024 door StuartHotelbeheer
Thank you for taking the time to let us know about your stay. We apologize for not meeting your expectations and would like to know what we could have done differently to do so. Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Large beach and friendly staff. Amenities are great.
Opmerking van Hotelbeheer
18 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to share your feedback with us. We appreciate it very much, and look forward to welcoming you back soon. Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
I would highly recommend the Islander to anyone traveling to Islamorada. Our entire experience was amazing. We will definitely be back!
Opmerking van Hotelbeheer
18 apr. 2024 door StuartHotelbeheer
Thank you for letting us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Was Nice
Opmerking van Hotelbeheer
14 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and would like to know how we could do better, if you wouldn't mind sharing.Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
We didn’t use the shuttle, but great that they have one available. Pool area is beautiful, please keep those towels stocked! Many times there were none available. Room was very spacious. Great private patio.
Opmerking van Hotelbeheer
12 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and will share it with the appropriate departments so we can learn and improve from them.Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Lovely resort!
Opmerking van Hotelbeheer
7 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to share your review with us. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Opmerking van Hotelbeheer
12 apr. 2024 door StuartHotelbeheer
Thank you for your feedback, it is very much appreciated.Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
I never write reviews we had two one bedroom suites. We left a day early. Our room didn’t get cleaned and we had to keep asking for them to come clean it. The pack and play provided was broken and just left in the room. When we were ready to put my toddler to sleep. We had to call and have them bring a new one. The management came. I called several times for them to come clean out room and that was never done. The photos on the website and the actually room do not match up. The rooms look beautiful on the site. The management were not accommodating at all. Didn’t even call back after I called them several times
Opmerking van Hotelbeheer
3 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to let us know about your recent stay. We apologize that everything did not go as you would have liked. We appreciate your feedback and will use it to improve on our operation moving forward,Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Shuttle service is great when they get the message from the front desk, every time we requested it with the same front desk person for a specific time, we had to call back up after waiting for 10 minutes and were told “oh I will call them now” so we were repeatedly 15 - 20 minutes late for our dinner reservations, not helpful when the restaurants release your table after 15 minutes. Shame, cause everything else was superb
Opmerking van Hotelbeheer
2 apr. 2024 door StuartHotelbeheer
Thank you for taking the time to let us know about your recent stay. We apologize that not everything was up to expectation. We will share your comments in order to learn from them and improve our offerings going forward.Best regards,Stuart.
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
Opmerking van Hotelbeheer
2 apr. 2024 door StuartHotelbeheer
Thank you for letting us know about your recent stay. We appreciate your feedback very much.Best regards,Stuart.
