Op basis van 994 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,1 Service & personeel
4,1 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Perfection and very close to the beach! We’ve stayed here twice!
Opmerking van Hotelbeheer
24 apr. 2024 door SSHotelbeheer
Dear MaryBeth,We love to find the word “perfect” within our reviews and we thank you for spoiling us with your rave remarks. It has been a joy to welcome you back and we hope the future months provide us the chance to do so again. Until then.Warm regards,South Seas
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door SSHotelbeheer
Dear Megha, Greetings from your many friends in Captiva and thank you for sharing your review. As we find your scores, we fear that your visit fell short of expectation and we apologize if that was the case. We hope you found our team happy to assist in resolving any concerns and we look forward to ensuring your next visit is wonderfully enjoyed. Kind regards,South Seas
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
I have been traveling to this resort for years and I realize it’s not their fault that they were struck by hurricane. My issue is that it wasn’t clearly stated when I booked that there was so many limitations and there was so much construction going on even though I called on several occasions to get my room cleaned, nobody ever came, not even to replaced towels. The amount of construction around the major areas to include the main pool was extremely inconvenient and rough to deal with. They really needs to be more notification of the current condition of the facilities.
Opmerking van Hotelbeheer
11 apr. 2024 door SSHotelbeheer
Greetings Joe, We thank you for returning to Captiva and for sharing your review. As your comments note, our team is working to develop a reimagined South Seas and we apologize if the details of our efforts were not known prior to your arrival. We take great effort to provide full transparency in the amenities that are available and the months ahead will see new experiences unveiled. Your feedback regarding missed housekeeping service has been received and we extend our sincere apologies for this inconsistency. Our housekeeping service remains unchanged, and this appears to be an isolated moment. We again thank you for bringing this to our attention so that we can ensure the appropriate coaching and training takes place. On behalf of all of us, the pleasure was fully ours and we look forward to earning your greater approval upon your return.Warm regards, South Seas
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
Opmerking van Hotelbeheer
24 apr. 2024 door SSHotelbeheer
Dear Kumaran,Greetings from Captiva and thank you for sharing your review. It was a joy to welcome you to our tropical paradise and we trust our two miles of beaches were enjoyed by all.On behalf of your many South Seas friends, the pleasure was fully ours and we encourage you to hurry back just as soon as you can.All the best,South Seas
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Opmerking van Hotelbeheer
8 apr. 2024 door SSHotelbeheer
Dear Christiane,Our team extends a warm “hello” and we thank you for choosing to relax and recharge with us, on the stunning shores of Captiva. We trust our two miles of beaches were thoroughly enjoyed and we encourage you to hurry back just as soon as you can.Warm regards,South Seas
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
We liked that it was safe and they had great programming for kids like easter Egg hunt and other activities. Very nice area and I will return. The resort is not all the way back but on their way. Happy to go back
Opmerking van Hotelbeheer
2 apr. 2024 door SSHotelbeheer
Dear Angel,Greetings from Captiva and your many South Seas friends. It was a joy to welcome you and yours for the holiday weekend and we are thrilled to read that endless memories were created for both you and our younger guests. As you discovered, we take great joy in providing creative programming and the months ahead promise additional activities for the entire family to enjoy.We thank you again for sharing your review and we share in your sentiment regarding a return South Seas retreat. Until next time.Kind regards,South Seas
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
We had a wonderful vacation. We will definitely be back!
Opmerking van Hotelbeheer
1 apr. 2024 door SSHotelbeheer
Dear Christopher, Greetings to you and yours! Reading that you’ll be joining us again is the greatest of compliments and we look forward to the same. It was a delight to serve as your tropical retreat and we hope your visit leaves you with endless memories that can long be treasured by all. Warm regards,South Seas
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
No open restraints on site although there are 2 food trucks.
We could hear noise from adjacent units and had to run a fan in the bedroom to cut down on the noise.
Opmerking van Hotelbeheer
1 apr. 2024 door SSHotelbeheer
Dear Anne, It was a pleasure to serve as your Captiva retreat and we thank you for taking the time to pass along your review. We apologize if any outside noises seeped into your suite, and we look forward to you further enjoying the resort as we continue to introduce new and reimagined spaces. Until next time. Kind regards, South Seas
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
Beautiful
Opmerking van Hotelbeheer
1 apr. 2024 door SSHotelbeheer
Thank you, Kyle. Your review was a treat for our team to find and we trust you are looking forward to your Captiva return just as much as we are. All the best, South Seas
