Op basis van 353 geverifieerde beoordelingen

4,6 / 5
4,7 Hygiëne kamer
4,6 Service & personeel
4,8 Comfort kamer
4,7 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
door een geverifieerde reiziger

Geplaatst op 4 okt. 2021 op Hotels
Great hotel with all the facilities you need ! Awesome breakfast buffet and heavenly beds as well ! Make sure to book a suite to get free entry to both the rooftop pool and the amazing wellness.
Opmerking van Hotelbeheer
4 okt. 2021 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Dennis, Thank you for such a positive review. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We would love to welcome you back in the future. Very best wishes, Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
4 / 5
door een geverifieerde reiziger

Voor ons wat te goed

Geplaatst op 23 dec. 2019 op Hotels
Echt de vijf sterren waardig.
5 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 17 dec. 2019 op Hotels
5 / 5
door een geverifieerde reiziger

Geplaatst op 5 apr. 2024
Very well appointed
Opmerking van Hotelbeheer
6 apr. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Caroline,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
5 / 5
door een geverifieerde reiziger uit Volla

Geplaatst op 17 mrt. 2024
Bellissimo hotel di gran fascino in una struttura storica di LAS Palmas. Si ha la sensazione di soggiornare nel vero cuore della vita della città Non solo gli ospiti dell' hotel, ma tantissimi visitatori esterni vengono qui per fruire di tutte le esclusive attività: eleganti e rilassanti bar e ristoranti, piscina , spa. Una location unica all' interno di un enorme, bellissimo parco.Il tutto reso speciale da un servizio professionale e cordiale. Personalmente sono stata davvero piacevolmente sorpresa da un' attenzione speciale in occasione del mio compleanno: tortina e spumante in camera, nonché cambio di camera dopo una notte un po' rumorosa a causa di clienti fastidiosi e maleducati. Ed in più il gentile e gradito omaggio nella nuova camera di spumante e dolcini e di una messaggio di scuse della responsabile delle relazioni dell' hotel, la squisita sig.ra Soraya, che inoltre ci omaggiava di un ingresso gratuito al giorno alla Spa e dell' accesso all' ultimo piano ( la piscina del rooftop riservata ai clienti Vip ). In questo hotel c' è davvero un' attenzione speciale al cliente . E per finire un ringraziamento speciale ai cari e disponibilissimi Paula ed Edoardo che ci hanno sempre saputo ascoltare ed aiutare.
3 / 5
door een geverifieerde reiziger

Geplaatst op 13 mrt. 2024
Unfortunately, we experienced issues with the air conditioning, which did not function during our stay, despite notifying the staff every day.
Opmerking van Hotelbeheer
15 mrt. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Andre,Thank you for your review.We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests and this issue will be reviewed with our team to ensure a better level of service is offered in the future.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
5 / 5
door een geverifieerde reiziger

Geplaatst op 11 mrt. 2024
Le service est excellent, le personnel de l’hôtel est très gentil et au petits soins.
Opmerking van Hotelbeheer
12 mrt. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Cher Ahmed,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Santa Catalina, a Royal Hideaway Hotel.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié la propreté de votre chambre ainsi que l'ensemble des installations de notre hôtel. Il est gratifiant de savoir que notre personnel a été à la hauteur de vos attentes et que les attentions dédiées à nos clients ont été remarquées.Nous tenons à vous remercier pour vos retours positifs sur les aménagements de la chambre qui ont été pensés pour offrir confort et élégance, en harmonie avec le style historique de notre établissement.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
3 / 5
door een geverifieerde reiziger uit Weymouth

Geplaatst op 10 mrt. 2024
Beautiful building, over priced and lacking in attention to detail and customer service. Over reliance upon technology which didnt work.
Opmerking van Hotelbeheer
11 mrt. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Malcolm,Thank you for sharing your opinion about your recent stay.We are very sorry to hear that you did not enjoy your overall experience. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
5 / 5
door een geverifieerde reiziger

Geplaatst op 7 mrt. 2024
It is a beautiful hotel. The room was lovely and the staff were excellent.
Opmerking van Hotelbeheer
9 mrt. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Thomas,Thank you very much for your kind feedback.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
5 / 5
door een geverifieerde reiziger

Geplaatst op 25 feb. 2024
I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.
Opmerking van Hotelbeheer
26 feb. 2024 door Guest Experience Manager - Santa Catalina, a RoyalHotelbeheer
Dear Guest,Thank you for taking the time to review your stay.It's heartwarming to hear that you had a wonderful birthday celebration at our hotel and that you found our facilities to be beautiful. We're delighted that our team, particularly Carolina from Concierge, provided you with professional and excellent guest services. Your kind words about her patience and readiness to assist are much appreciated.We're also pleased to know you were satisfied with the cleanliness of your room, the condition of the hotel, the service you received, and the amenities provided.We look forward to welcoming you back in the future.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
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