Op basis van 100 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 3 jan. 2024
Front desk and consignteur were great.
door een geverifieerde reiziger
Geplaatst op 13 nov. 2023 op Hotels
door een geverifieerde reiziger
Geplaatst op 22 okt. 2023 op Hotels
La propiedad excelente pero recepción no hablaban inglés muy difícil la comunicación
door een geverifieerde reiziger
Geplaatst op 31 jan. 2023 op Hotels
door een geverifieerde reiziger
Geplaatst op 22 apr. 2021 op Hotels
Opmerking van Hotelbeheer
27 apr. 2021 door NanaHotelbeheer
It was a great pleasure having you stay at Ascott Guangzhou.Thank you for sharing your feedback about your stay experience with us. we hope to welcome you again.
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2020 op Hotels
Opmerking van Hotelbeheer
25 mrt. 2020 door TinaHotelbeheer
Thank you for your feedback which we received through Customer Relations on March 4, We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your continued support.
door een geverifieerde reiziger
Not the best staff try hard
Geplaatst op 2 jan. 2020 op HotelsThe room stunk like smoke soon as we walked in. Nothing like the photo on Hotel.com. Warn down and old looking. One advantage not to be totally negative was the location was great. Besides a good shopping centre for all Mahony brands
Oh don’t get the breakfast package you better off eating from the street than what they provide
Opmerking van Hotelbeheer
5 jan. 2020 door TinaHotelbeheer
Thank you for your feedback.
We read with much concern about the unpleasant experience you encountered during your previous stay with us.
We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.
Please contact me at 86-20 8513 0388 so that we can take remedial action to ensure incident like this will not happen again. Thank you.
Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
door een geverifieerde reiziger uit Japan
Geplaatst op 18 dec. 2019
hai・・・ここは滞在型で部屋はかなり広く良かった。キッチンもあり、6日間に二度ほど調理でゆっくり食べれました。ただ備え付けの包丁が刃があまりよくなく切れなかった。時折研いでほしい。
近くにはスーパーも有難うございます。便利でした。地下鉄の駅も二つあり便利でした。朝の食事はまあ70点かな？少しはmainの食材を変えるとbetterかと。以上です。
Opmerking van Hotelbeheer
26 dec. 2019 door TinaHotelbeheer
I have highlighted your feedback to our F&B operator and reiterated the need to improve breakfast *quality as well as service standards. My team and I will continue to monitor their performance and service delivery.
door een geverifieerde reiziger
Geplaatst op 12 dec. 2019
Opmerking van Hotelbeheer
17 dec. 2019 door tinaHotelbeheer
Thank you for your feedback which we received through Customer Relations on Dec 12, We hope to be able to welcome you again and have another opportunity to serve your better.
Once again, thank you for your continued support.
door een geverifieerde reiziger
Geplaatst op 4 dec. 2019
Room was clean, and breakfast was great and has variety. Reception staff lacked greetings, and room air-conditioning was erratic.
Opmerking van Hotelbeheer
5 dec. 2019 door tinaHotelbeheer
Thank you for sharing your feedback about your stay experience with us.we are truely sorry to hear about your unpleasant experience, I therefore wish to extend to you my sincere apologies. and we hope to welcome you again.
