I arrived and the hotel was closed. I had booked 3 nights in a ‘guaranteed’ room but found myself distressed and alone. I took photos: the hotel was in darkness and completely deserted. I told Hotels .com over a month ago and they have taken no notice and done nothing.
Opmerking van Hotelbeheer
13 jun. 2019 door Methawee Hiranus Hotelbeheer
Dear Khun Leslie, I have to apologize for the appalling feeling that you have got. During your period, our hotel doesn't have any other booking except yours. During night time, it is very quite around that area as it is an old town for residential area and we do have security every night In this case, you can come back to stay with us for free for 2 nights. Please let me know for further info about the date that you would like to check in. You can contact to my email at info@grandvillalaperla.com or whats app +6681 8455755 Thank you very much and really apologize again.