Op basis van 167 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,6 Service & personeel
4,5 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Poor soundproofing. Tiny bathroom. Strange room layout.
Opmerking van Hotelbeheer
11 apr. 2024 door Alba Santana | Guest Experience ManagerHotelbeheer
Dear Julian,We're truly sorry to hear that you were dissatisfied with your stay due to the soundproofing, bathroom size, and room layout.Your feedback is invaluable to us as we strive to improve our guests' experiences. We understand the importance of a comfortable and enjoyable stay, and we apologize for falling short in meeting your expectations in these areas. We'll take your comments into serious consideration as we work towards enhancing our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Regards,
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Beautiful hotel! The bedroom was big and the section of the room with the pull out bed had its own bathroom and privacy. Train station one block down, lots of food spots to walk to. Overall the room was great!
Opmerking van Hotelbeheer
11 apr. 2024 door Alba Santana | Guest Experience ManagerHotelbeheer
Dear Anna,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
We had no hot water for the entirety of our stay. They said they had fixed it but it was not. Even the room we were moved to did not have hot water. This happens, but the way the manager handled it was very poor and I would not go back ever again
Opmerking van Hotelbeheer
19 mrt. 2024 door Victoria Foday Hotelbeheer
Dear Guest Thank you so much for taking time to write the review. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.I am very sad to read of your experience during your stay with us .It is certainly disappointing to read that you had a phew issues regarding the hot water, and I would like to apologies in behalf of the team for any inconvenience caused. I would like to reassure you that our maintenance team has been made aware and all necessary actions will be taken, in order to avoid any further occurrence.At the Melia London Kensington, we endeavour to create memorable experiences for all our guests by offering the best customer care and ensuring all our guests’ needs are met.Once again , we really appreciate the valuable time inverted in sharing with us your feedback and we would really like to regain your trust in Meliá London Kensington. Therefore, should your plans bring you back to London, we kindly ask you to contact the Front Desk Department prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Kind Regards Guest Experience Agent Victoria Foday
door een geverifieerde reiziger
Geplaatst op 16 mrt. 2024
Opmerking van Hotelbeheer
11 apr. 2024 door Alba Santana | Guest Experience ManagerHotelbeheer
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
door een geverifieerde reiziger
Geplaatst op 5 mrt. 2024
Very pretty, simple but sophisticated. Bathroom is tiny, but one of the best showers I have had in years. Staff very responsive and nice. Bit noisy, both from street and noise from above. Get top floor? Would easily stay again especially given the price and neighborhood.
Opmerking van Hotelbeheer
6 mrt. 2024 door Victoria Foday, Guest Experience Agent Hotelbeheer
Dear Miss Antonia Thank you so much for choosing Melia London Kensington hotel on your recent stay and thank you leaving a kind review. The team and myself are glad to hear that you enjoyed our facilities ! and I am happy to hear you were more than pleased with the quality of the service provided by our staff. Once again that thank you so much, and so not hesitate to contact us if you are planning on staying with us in a near future. Kind Regards,Victoria Foday Guest Experience Agent
door een geverifieerde reiziger
Geplaatst op 29 feb. 2024
The staff at Meliá Kensington was simply AMAZING! Due to their attention and detail to our needs, we had the most pleasant stay. We look forward to returning to Melia one day soon!
Opmerking van Hotelbeheer
3 mrt. 2024 door Victoria Foday Hotelbeheer
Dear RoyThank you for choosing Melia on recent stay and thank you for leaving a kind review. The team and I are thrilled to hear that you were happy with the quality of the service, and that over all you had a pleasant stay.We hope to welcome you back soon!Kind Regards, Victoria Foday Guest Experience Agent
door een geverifieerde reiziger
Geplaatst op 17 feb. 2024
10 von 10 vor allem für den reizenden Empfang und das unkomplizierte Tauschen in ein etwas größeres Premium-Zimmer!
Opmerking van Hotelbeheer
22 feb. 2024 door Cristina CardenalHotelbeheer
Thank you very much for the 10 out of 10 review! We look forward to welcome you back
door een geverifieerde reiziger uit Grand Prairie
Geplaatst op 3 feb. 2024
Great hotel stay. Staff was extremely helpful and welcoming. My only downfall was that there were limited dining options in the area. The local pizza express was amazing!
Opmerking van Hotelbeheer
4 feb. 2024 door Victoria Foday Hotelbeheer
Dear Guest, Thank you so much for choosing the Meliá London Kensington during your most recent visit to London. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.I am glad to hear that you are content with our friendly front office staff, here at Melia Kensington we always ensure that guest happy, and enjoy their stay. Our guest experience team can always assist and give you reconditions in your case recommend places to eat around the area. In future references I kindly ask you to contact the Front Desk Department prior to your arrival so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Kind Regards,Guest Experience Agent Victoria Foday
door een geverifieerde reiziger
Geplaatst op 15 jan. 2024
Opmerking van Hotelbeheer
22 feb. 2024 door Cristina CardenalHotelbeheer
Thank you Maria Sol for the review :)
