I thought this was a real sport hotel but it’s not
The gym was for an a joke! Unclean, small and with old equipment The sport shop is just for bikers
The swimming pool was ok but not always 28 degrees as it says on the website
They also charge for it as well for the relaxing room
The staff was friendly but didn’t know much about for example where to run
The cleaning of the room was really bad and there’s no real door to the bathroom.(!!!!)
Smoking was permitted on balconies which was terrible
Breakfast was great though and it’s close to the beach
Would not recommend it as it is now
I told them all this but nothing happened and no compensation
Opmerking van Hotelbeheer
21 okt. 2023 door Villa ConchaHotelbeheer
Dear Ingemarie,Thank you for taking the time to comment your experience, it will help us to improve for the future. We clean the Gym every day.The Bike shop is a bike shop yes, its not advertised as a sport shop, we are sorry to read you had different expectations.The outdoor heated pool after rain or when temperature drops a little we adjust the temperature, sometimes it takes a little longer.The Spa is under charge, its in the information paper we give you on check in. If you didnt like the apartment, you had 16 days to ask for an Apartment change or for more cleaning.We saw you running every day, we are happy you found where to.But anyway since the first moment you checked in you where not happy with us, you accused us of not replying to your questions, and in fact you where writing to another hotel from the same Hoposa chain.We are happy to read you liked Breakfast!Kind RegardsReception Team