Geplaatst op 29 sep. 2023 op Orbitz
Overall the hotel and location were great, we did enjoy our time there. However, there were a couple items that spoiled our overall view of the Hotel. Prior to booking the trip, we read reviews and some mentioned being charged for the minibar even though they didn't use it. For that reason, we took photos of the minibar the day we arrived and again the day we left. It was untouched, yet we were charged for it after we left. In addition, we suspected that they were reusing food from the breakfast buffet and on our last day, we noticed that some of the bacon had actually spoiled. It had the distinct sour/sweet smell of spoiled meat.
Opmerking van Hotelbeheer
2 okt. 2023 door Guest Experience TeamHotelbeheer
Dear Natalia, Thank you for your positive review.We are delighted to hear that you enjoyed our hotel's location and overall facilities. Our team works hard to provide a comfortable and relaxing stay for our guests, and we appreciate your kind words.However, we are concerned about the issues you mentioned regarding the minibar charges and the breakfast buffet. We assure you that our minibar system is closely monitored, and we apologize for any inconvenience this may have caused. As for the breakfast buffet, we take food safety and quality very seriously and will investigate this matter further to ensure it does not happen again. Your feedback is valuable to us as it helps us improve our services.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team