Op basis van 1.000 geverifieerde beoordelingen
3,6 Hygiëne kamer
4,0 Service & personeel
3,5 Comfort kamer
3,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 9 aug. 2023
Opmerking van Hotelbeheer
11 aug. 2023 door Customer ServiceHotelbeheer
Thank you for taking the time to leave this wonderful rating, Levi! We hope to see you again soon at Kaanapali Ocean Inn so we can share yet another amazing experience!
door een geverifieerde reiziger
Geplaatst op 7 aug. 2023
It was a short distance to Black rock, where we wanted to go, snorkeling, and it was for one night only.
Opmerking van Hotelbeheer
8 aug. 2023 door Customer ServiceHotelbeheer
Hello Minerva,Thank you for taking the time to share your experience with us. We're glad you were able to appreciate our location's close proximity to Black Rock, making it convenient for your snorkeling plans. We hope that next time you'll be able to enjoy a longer stay with us at Kaanapali Ocean Inn.
door een geverifieerde reiziger
Geplaatst op 6 aug. 2023 op Orbitz
The room we stayed in had a smell, it was not super modern but it was very comfortable. I was not aware that parking was not included, some things were a bit overpriced.
Opmerking van Hotelbeheer
6 aug. 2023 door Customer ServiceHotelbeheer
We appreciate you sharing this positive rating, Nathalia!The comfort of our guests is important to us so we can't wait to see you back again at Kaanapali Ocean Inn. We want to share an even more enjoyable experience with you next time.
door een geverifieerde reiziger uit Davie
Geplaatst op 4 aug. 2023
I did not stay on property after seeing the rooms. It had an awful smell and looked very dirty. This place should not be listed for booking.
Opmerking van Hotelbeheer
5 aug. 2023 door Customer ServiceHotelbeheer
Fazeela, it is regrettable to hear your initial impression was not in line with the typical guest experience. We sincerely apologize for any unpleasant scent you may have encountered and the room not meeting your cleanliness expectations. We strive to offer a comfortable and welcoming environment for our guests, and appreciate your feedback as it helps us focus on areas for improvement. Rest assured, we will address this promptly.
door een geverifieerde reiziger uit Point Piper
Geplaatst op 27 jul. 2023
Opmerking van Hotelbeheer
17 aug. 2023 door Customer ServiceHotelbeheer
We appreciate the feedback, Nicole.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
door een geverifieerde reiziger
Geplaatst op 25 jul. 2023
Opmerking van Hotelbeheer
26 jul. 2023 door Customer ServiceHotelbeheer
Thank you for taking the time to share your review with us, Juliet!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Kaanapali Ocean Inn. Thank you and have a wonderful day!
door een geverifieerde reiziger
Geplaatst op 25 jul. 2023
Shower wasn’t too clean other than that, everything was perfect!
Opmerking van Hotelbeheer
25 jul. 2023 door Customer ServiceHotelbeheer
Thanks for the review, Christine!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.
door een geverifieerde reiziger
Geplaatst op 24 jul. 2023
Opmerking van Hotelbeheer
26 jul. 2023 door Customer ServiceHotelbeheer
Thank you for this excellent rating, Janet!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Kaanapali Ocean Inn! We'd love to host you again someday for yet another unforgettable visit.
door een geverifieerde reiziger
Geplaatst op 24 jul. 2023
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Opmerking van Hotelbeheer
24 jul. 2023 door Customer ServiceHotelbeheer
Thank you for taking the time to leave us a 4/5 rating, Norma!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Kaanapali Ocean Inn.
door een geverifieerde reiziger uit San tan valley
Geplaatst op 22 jul. 2023 op Orbitz
They did not honor my reservation for one room and sold out so when I got there they made me pay double for what room they had left
Opmerking van Hotelbeheer
22 jul. 2023 door Customer ServiceHotelbeheer
We appreciate you taking the time to share your feedback, Tyler.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
