Geplaatst op 4 apr. 2024
This property at the time of my visit was and probably still is under construction. There is a note in the lobby notifying visitors of noise due to the remodeling. The hallways and rooms are also under construction.
My room had falling paint onto my pillow and the ceiling had water damage. The tub had mold and was dirty inside. The floor of the room was rough to walk on. The room was stripped bare, and it did not look like the pictures of a nice comfy hotel room. It looked as if it was abandoned, and someone stumbled upon the room and decided to put a bed and tv inside. The window could not lock and the blinds barely covered the window.
Opmerking van Hotelbeheer
4 apr. 2024 door GMHotelbeheer
GreetingsOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 718-291-7500.Sincerely,Rey TorresGeneral ManagerBest Western Jamaica Inn