Op basis van 1.913 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,6 Service & personeel
3,6 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
Waited 3 hours for clean towels, while our toilet was leaking.
Opmerking van Hotelbeheer
31 jan. 2024 door General ManagerHotelbeheer
Dear Lamnouar, We regret to hear about the delay in receiving clean towels and the maintenance issue during your stay. Your experience does not reflect the level of service we strive to provide to our guests. Please accept our apologies for any inconvenience this may have caused. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kindest Regards, Felix Maina, General Manager
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
Opmerking van Hotelbeheer
31 dec. 2023 door General ManagerHotelbeheer
Dear Jeremi, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at DoubleTree by Hilton Newark Airport. We'd love to host you again someday for another great visit.Kindest Regards, Felix Maina, General Manager
door een geverifieerde reiziger
Geplaatst op 18 dec. 2021
Matig eten, verouderde badkamer, te duur
Opmerking van Hotelbeheer
19 dec. 2021 door General ManagerHotelbeheer
Menno, thank you for evaluating your stay at our hotel. We are disappointed to know our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. We are also sorry for your disappointment with the breakfast we offer. We will share your comments with our breakfast and beverage team to improve moving forward. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you.
Kindest Regards,
Jeff Fowlkes, General Manager
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Overall, I found the property and room to be fine.
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Love are stay would definitely stay again
Opmerking van Hotelbeheer
16 apr. 2024 door Medina C. Hotelbeheer
Thank you for the positive feedback, we truly appreciate it. We hope to see you again in the not-so-distant future.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Dear Kristina, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kindest Regards, Maegan Davis, General Manager
door een geverifieerde reiziger uit Somerset
Geplaatst op 15 apr. 2024
It’s old and the rooms still smell from the days when smoking was allowed. Also the restaurant was terribly understaffed.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Carol, We appreciate your feedback regarding your recent stay. While we strive to provide comfortable accommodations and efficient service, we understand that your experience fell short of expectations. Please accept our apologies for any inconvenience caused. Your comments have been noted, and we will address them to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Kindest Regards, Maegan Davis, General Manager
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
For $180 a night this hotel leaves a lot to be desired. Parking is awful - packed lot, jammed main entrance with no traffic flow to drop off bags before having to park a half mile away. The grab & go snack kiosk was closed and only one restaurant was operating. The smell of chlorine smacks you in the face when you walk in the door and the noise from the pool carries up to the fourth floor. The staff was friendly and helpful but the layout & closed snack shack was a turn off. On a positive note there is a CVS vending machine with personal care items you made need and it was regular price for an items needed (no up charge!) Nice touch since there is not lobby store.
Opmerking van Hotelbeheer
14 apr. 2024 door General ManagerHotelbeheer
Dear Melissa, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable experience for our guests. While parking and amenities availability may vary, we are glad to read that our staff was friendly and helpful. Your observations about noise and layout will be considered for future improvements. We are pleased you found value in our vending machine. We hope you will consider staying with us again in the future for a better experience.Kindest Regards, Maegan Davis, General Manager
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Nous avons passer 3 nuits et nous avons dû aviser la réception plusieurs fois car chaque nouveau voisin du 426 faisaient le party et nous dormions pas . Hier 7 jeunes dans la chambre 426 et nous dans la 424 on ne pouvaient pas dormir
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Johanne, We sincerely apologize for the disturbance caused by the noise from neighboring guests during your stay. Providing a peaceful environment for our guests is a top priority, and we regret that we fell short of ensuring your comfort. Your feedback has been shared with our team. We understand the importance of a restful night's sleep. Should you choose to stay with us again, we are committed to making your experience a more enjoyable one. Kindest Regards, Maegan Davis, General Manager
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Very clean and staff was very pleasant
Opmerking van Hotelbeheer
14 apr. 2024 door General ManagerHotelbeheer
Dear Nathaniel, We are delighted that you had a great experience at DoubleTree by Hilton Newark Airport! Your appreciation of our cleanliness and our friendly staff means a lot to us. Thank you for sharing your positive feedback. We are committed to providing exceptional service, and we look forward to welcoming you back for another enjoyable stay.Kindest Regards, Maegan Davis, General Manager
