Op basis van 732 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,9 Service & personeel
4,0 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 31 okt. 2023
I was asked to rate our stay 1-5....given a 3 only due to the view....
1) The door lock/lack there of
Unlocking and locking the door from the outside is extremely difficult, so much so that we gave up a few times and left with the door unlocked. It appeared that the door locking area has been broken and poorly repaired.
2) Master bed had no sheet, they did deliver a sheet for the bed but it took them 3 deliveries to get the correct size
3) Multiple housekeeping issues need to be addressed.
The couch cushions are badly stained and not placed properly.
The sliding doors/windows have not been cleaned in some time, that is what very obvious.
4) The kitchen needs a deep cleaning. There was coffee spilled on the dishwasher, the top of the fridge was filthy, there were crumbs and candy wrappers inside kitchen cabinets and drawers.
5) I failed to take a picture of the shower curtain in the master bath, but it was moldy and filthy across the bottom and only covers 1/2 of the shower side.
6) the master bedroom closet door was broken and propped inside the closet.
7) Dusty lamps and furniture galore
8) Broken dining chairs
9) Living room sliding glass door was almost impossible to open
10) Some type of red "sauce" splattered on the wall beside the dining table
door een geverifieerde reiziger
Geplaatst op 31 okt. 2023
Great place for families, huge space, beautiful equipped kitchen.
door een geverifieerde reiziger
Geplaatst op 30 okt. 2023
Very dated and not in great repair. Tiles are dinged and cracked, cabinet faces are crooked, couch was severely worn. Just overall not a great experience.
Opmerking van Hotelbeheer
30 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi Troy,We are sorry for any inconvenience you may have experienced during your stay. Keeping the quality of our accommodations high is a top priority for us. We have taken note of your feedback regarding the outdated appearance, dinged and cracked tiles, crooked cabinet faces, and worn-out couch, and have shared it with our management team. Your feedback is much appreciated as it assists us in making improvements.Sincerely,Team Kasa
door een geverifieerde reiziger
Geplaatst op 9 okt. 2023
Opmerking van Hotelbeheer
29 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi ANNA,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
door een geverifieerde reiziger
Geplaatst op 5 okt. 2023 op Hotels
Opmerking van Hotelbeheer
5 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi Scott,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
door een geverifieerde reiziger
Geplaatst op 5 okt. 2023 op Hotels
Opmerking van Hotelbeheer
5 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
door een geverifieerde reiziger
Geplaatst op 30 sep. 2023 op Hotels
Opmerking van Hotelbeheer
30 sep. 2023 door Kasa Ocean City BeachHotelbeheer
Hi Perry,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
door een geverifieerde reiziger
Geplaatst op 26 sep. 2023
My husband and I love this place,quiet and beautiful ocean view !!!
Opmerking van Hotelbeheer
3 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi Anne Francis,We're delighted to hear that you enjoyed your stay at Kasa Ocean City Beach and loved the quiet and beautiful ocean view. We can't wait to have you back with us!Best regards,Team Kasa
door een geverifieerde reiziger
Geplaatst op 23 sep. 2023
Loved the breathtaking view of the ocean. Unit needs updating. Minor things broken and had to call to have fixed. Could use a thorough cleaning. For example lock on balcony door didn’t work because of being so old and not maintained. Floors not very clean. Tubs drains clogged.
Opmerking van Hotelbeheer
3 okt. 2023 door Kasa Ocean City BeachHotelbeheer
Hi Brenda,Thank you for choosing Kasa Ocean City Beach. We appreciate your feedback and apologize for any inconvenience you experienced. We will address the issues you mentioned and ensure they are resolved. We value your patience and understanding. We look forward to welcoming you back in the future.Sincerely,Team Kasa
door een geverifieerde reiziger
Geplaatst op 22 sep. 2023
