Zeer kleine kamers die niet goed schoongemaakt waren en op één iemand na was het personeel alles behalve vriendelijk.
Opmerking van Hotelbeheer
8 feb. 2018 door Celine - Frnot Desk Hotelbeheer
Dear Anonymous,
Thank you for sharing your feedback.
We are sorry to know that we haven't met your exceptations regards the cleaning of your apartment and the service provided by our staff members.
May we just draw your attention to the fact that we are not a regular hotel but an apartement-hotel, so the housekeeping service is optional. This is not a matter of star ranking but of concept.
Also, if we could have more informations about your booking, we would be able to adress your complain with the staff members involved.
We are looking forward to welcome you again in one of our serviced residence, giving us another opportunity to serve you better.
Regards