The staff were all great and the place was walkable to Trocadero. However i booked a junior suite and it is still small i asked if i have a free upgrade and the receptionist told me that since i already book a junior suite they can’t upgrade me. I also got a SMALL bottle of wine which i expected a big one like the other hotels i had with VIP access. With the price i pay i don’t think it’s worth it. I should stayed in the 1st hotel that we had in Paris before we went to Rome it cost less and the rooms where way bigger and that hotel smells good too.
Opmerking van Hotelbeheer
26 mrt. 2024 door LNHotelbeheer
Dear guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff great and appreciated the convenient location near Trocadero.However, we apologize for any disappointment regarding the size of the junior suite you booked. We understand your expectations and regret if the room size did not meet them. It is a regular size for a Parisian property, but it can be different of what you are used to in some other countries. Regarding the request for a free upgrade, please accept our apologies for any confusion caused by our receptionist's response. Indeed the Suite of 35m² was not available that day. We understand that each guest's experience is unique, and we regret that your recent stay did not meet your expectations in terms of value for money. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future. Best regards,