Geplaatst op 7 mrt. 2019
de suite geboekt, helaas geen douche faciliteit, alleen een bad met gordijn er omheen, niet mogelijk om recht op te staan ente douchen. Op verzoek andere kamer (kleiner) gekregen met goede douche. helaas geen restitutie, deze kamer veel goedkoper. wij verzoeken u het verschil terug te storten op onze rekening (creditcard)
Opmerking van Hotelbeheer
14 mrt. 2019 door LauraHotelbeheer
Dear Mr and Mrs Hus,
We are sorry you were not happy with the Suite Cocotte you booked. Our Suite and Junior Suite Cocotte only have a bathtub and a shower arm. As explained upon your arrival, the Suites are very well described on any website (including Expedia) and have many pictures to complete the description.
We did our best to make your stay comfortable though by giving you one of the largest Superior Pantheon room with a high ceiling and a walk-in shower. You do not mention this point, but to compensate the room rate, we offered the breakfast that was initially not included in your room rate and cost 40€ per day for 2 people.
For the reasons above and since you booked a prepaid rate with non-refundable conditions on a external distributor (not our official website), it is unfortunately not possible for us to reimburse you.
We thank you for your understanding.
Best regards,
Laura
Deputy Manager