Op basis van 977 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Hotel was nice and the breakfast was great. Lots of towels left all over the pool chairs by guests who had left the area - better attention to keeping that area tidy would have been nice for guests looking to find a chair to enjoy the pool. Also, the shampoo and conditioner was not replaced by the room attendants.
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Sarah,It was wonderful having you as our guest recently. We appreciate your kind words about our great hotel and are delighted you started your day off right with our delicious breakfast offerings! Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your great review, and we hope you return soon!Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Our room was wonderful and the bed was very comfortable. Everything was very clean and in good working order. The pool was beautiful and has lots of seating areas. We would definitely stay again!
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Brenda,Thank you for being our guest at Embassy Suites by Hilton Scottsdale Resort. We're so glad you had a comfortable stay in our immaculate accommodations! Your review is appreciated, and we hope to see you again!Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Free breakfast, staff, swimming pool , courtyard area, restaurant were all awesome. Very pretty scenery in courtyard and location is close to shopping and many good dining options. Quiet hotel and beds are extremely comfortable. The furniture could use updates in the rooms and around the pool. Carpets in rooms could use updates but otherwise the property is great.
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Lenise,Thank you for choosing Embassy Suites by Hilton Scottsdale Resort for your recent getaway. It is delightful to hear that you thoroughly enjoyed our beautiful resort with our friendly staff, great pool, comfortable beds, and complimentary breakfast. We value your comments about the accommodations. We are currently making improvements and hope that you'll stay with us again when you're in town to see all the exciting updates. Thank you again!Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
The rooms smell very musty.
Opmerking van Hotelbeheer
18 apr. 2024 door General ManagerHotelbeheer
Raymi,Thank you for taking a moment to provide your review. We are disappointed to hear that you encountered an odor in your room and apologize for any inconvenience caused. What you have described does not align with our standards, and we will certainly look further into this concern with our housekeeping team. We hope to have the opportunity to welcome you back to change your perceptions.Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
The room was fantastic . Staff was great The surrounding areas are amazing just one lovely location in an attractive area
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Jesse,It is wonderful to know that you had an excellent experience with us. We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our lovely accommodations and idyllic location. Thank you for your perfect rating, and we hope you return soon!Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Great location, close to restaurants.
Opmerking van Hotelbeheer
18 apr. 2024 door General ManagerHotelbeheer
Dear Aaron,Thank you for staying at Embassy Suites by Hilton Scottsdale Resort. We are delighted to hear that you took full advantage of the hotel's location and enjoyed all the nearby activities and restaurants. We look forward to your next visit. Thank you again for your review.Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
I did not like the property at all it was not clean to me there was a ton of things wrong with my room. For starters is smelled damp, the AC unit was loud and the room itself was cleaned on the surface but not deep cleaned. I did not stay there instead I booked another Expedia room at the Element. The staff at the Embassy Suites was extremely friendly.
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Kenneth,Thank you for taking the time to write your review. While we are happy to hear that our team provided you with helpful service, we regret that you were inconvenienced. Rest assured, we will address these matters promptly to ensure a swift resolution. We apologize for any concerns you experienced and hope to have the opportunity to welcome you back to change your perceptions in the future.Sincerely,David Smith
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Loved the location
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Jana,Thank you for sharing your thoughts on your stay at Embassy Suites by Hilton Scottsdale Resort! It's wonderful to hear you enjoyed your stay and our great location. We look forward to seeing you again during your next visit to Scottsdale.Sincerely,David Smith
