Op basis van 500 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,3 Service & personeel
4,7 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit GILBERT
Geplaatst op 6 apr. 2024
Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
The hotel was lit too much to see the stars. That was the whole reason we stayed there. We were very disappointed about this. We also had our handicap pacecard stolen from our vehicle and the valet told us there are no cameras in the back where the handicap is. That definitely doesnt sound like the resort cares about safety,
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Beautiful location
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
All was great with the stay, but super frustrating to have to ask and then the front desk acted like they were doing me a favor by giving what I paid for. All in all the property is great and would stay here again,view and location all are top notch. Frustrating that the check in process tainted the rest of the stay. Hope this is a one off experience any your stay is amazing, as it very well could be.
door een geverifieerde reiziger
Geplaatst op 26 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
Great property although our room was on the main floor and felt a bit like the basement, the pool area was great and general condition of the facility was good. Staff was inexperienced but friendly. In general it felt very understaffed from bar to restaurant. Website says they have pool service but in 3 days at the pool there was none. All in all we would stay there again as it is quiet and close to good hiking.
Opmerking van Hotelbeheer
26 mrt. 2024 door Kevin HoltzmanHotelbeheer
Hi Simon, Thank you for the feedback and we greatly appreciate you taking the time to share it. I will be sure to pass the feedback along to our Food 7 Beverage Management.
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
Giles an assistant manager made sure that we were welcomed and had a beautiful birthday. In fact all staff were great. Really made my wife’s birthday. Excellent aces to the McDowell monuntain trail system. Beautiful views of Fountain Hills. Pool and fitness center could not be better. Enjoyed the pickleball as well. All in a enjoyable experience
Opmerking van Hotelbeheer
26 mrt. 2024 door Kevin HoltzmanHotelbeheer
Hi Donald, We are so happy to hear that you and your wife enjoyed the visit for your wife's birthday celebration. We're thrilled to hear you enjoyed your stay and got to take advantage of all we have to offer from Pickleball to world class hiking. We hope to see you again at the ADERO soon.
door een geverifieerde reiziger
Geplaatst op 20 mrt. 2024
Opmerking van Hotelbeheer
26 mrt. 2024 door Kevin HoltzmanHotelbeheer
Hi Delana, Thank you for the review. Please come and see us again soon so we can turn that score from a 4 to a 5!
