Geplaatst op 20 feb. 2023 op Hotels
The room didn't match what was advertised in the hotels.com platform. We booked rooms with double beds and when we arrived it were two single beds. The manager was not helpful and reluctant to correct the mistake. After insisting, we were finally able to change the room. The matress quality was very bad and so were the pillows. The breakfast was average, could be better for the price of the accomodation.
Opmerking van Hotelbeheer
22 feb. 2023 door Michal SajdaHotelbeheer
Dear Traveler,Thank You for Your recent stay and Your review.As Your review Anonymous it is more difficult for us to investigate what really happened. However, if you would like to share more of the information about your stay to help other guests - please contact me directly.It will be our pleasure to welcome you back in Prague to show You we can do it better way.Kind Regards,Michal Sajda