Geplaatst op 27 mrt. 2024
My family and I came during spring break, so hotels were really expensive, so the price in comparison was decent. We stayed at Riu Palace Mexico knowing we would not spend a ton of time at the hotel. The hotel is ok. Its not great; its not terrible. The food is mediocre at best. From the buffet to the specialty dining, it was not great and many times, not even good. The steakhouse was the best. We did not try the Italian restaurant. The staff was nice, but service in the restaurants was slow. Also, we asked for towels and waited over an hour. The rooms were dated and the electric switches were weird. In some cases you needed a weird combination of switches to turn on a light. There are 5 pools, but they are very small. Lastly, the entertainment was not a highlight. It was poorly communicated and subpar compared to our previous experiences at resorts in the area.
Now for the good, the staff was pleasant and attentive outside of the sit down restaurants. The beach was large, lovely and well maintained. The white party looked fun, but we did not go. It was very clean. The bed was comfortable and the rooms spacious. The grounds are beautiful and the check in and out process was quick. You can visit the surrounding Riu hotels. We did check out the pool and lunch buffet at Yucatan. It was not much different than ours.
Overall, it was ok. I wouldn't stay here again, but would recommend it if the price is decent and you plan on being away from the resort for a good part of the trip.