Geplaatst op 3 okt. 2023
We used this hotel for one night as it is situated near Ciampino Airport and we had an early morning flight home.
Arrived early and we were looked after superbly by the hotel staff.
A down side is the local area, which is very commercial and run down with limited facilities(no shops/bars/ restaurants),however we were happy to see the hotel had a restaurant that opened in the evening.
The hotel is also used by numerous tradesmen/ army personnel as well as a few couples using the airport.
The restaurant opened at 7.30 pm , we went downstairs at 7.45 to find it already packed with tradespeople,we took the last table for two but saw others turned away.
We ordered two.courses and waited for the starters to arrive. were awful , poorly prepared and cooked.
Main courses were next, my wife’s chicken dish was very cold.so she sent it back, it was returning scalding hot obviously microwaved. My fish main course was slimy and unappetising.
As the restaurant is owed by the hotel, you pay at reception via your room number.we went to complain before paying but were told bills come to them after the restaurant closes.
We were checking out at 4.00 am so got down early to sort it out only to find a French couple arguing with the grumpy night manager about the same thing .
We had asked for a taxi to be ordered for 4.00 am so we just paid the 80 euro bill and left for the airport. We were also ripped off by this taxi driver!
don’t eat here it’s dearer than central Rome !
Opmerking van Hotelbeheer
8 nov. 2023 door PerlaHotelbeheer
Dear Mrs. Claire,Thank you very much for share your experience with us.We are glad that you appreciated the kindness of our reception staff, we try to do our best to make you feel at home.We are truly sorry that you did not enjoy dinner, our guests are very happy with our cuisine as it is economical and of good quality, something unusual certainly occurred because I repeat that our chef's cuisine is always well appreciated. However, we thank you for reporting it to us to try to improve.Lastly, regarding your complaint, our colleague unfortunately did not interface with the kitchen and it was difficult for him to manage the matter.Best regards,PerlaCustomer Care Agent