Op basis van 981 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,9 Service & personeel
3,7 Comfort kamer
3,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Loved it
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Very close to Santa Cruz boardwalk. Staff are very nice and approachable.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
loved it
Opmerking van Hotelbeheer
17 apr. 2024 door jazz gillHotelbeheer
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you loved your experience with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The bathrooms really need to be updated. The free parking with great. the staff was fantastic, location was great to be able to get around lots of dining options the rooms are a little musky overall the rooms really need to be done we're really outdated having a view would have been great instead of looking out at a brick wall
Opmerking van Hotelbeheer
15 apr. 2024 door jazz gillHotelbeheer
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review.We're delighted to hear that you appreciated our free parking and found our staff fantastic. Your kind words about our team mean a lot to us, and we're thrilled that our location provided convenient access to dining options.Regarding your comments about the rooms, we sincerely apologize for any inconvenience caused by their condition. Your feedback about the need for updates and addressing any muskiness is invaluable to us, and we'll be sure to prioritize these improvements to enhance the overall guest experience.We understand the importance of a pleasant view and regret that you were disappointed with the brick wall view. We'll certainly take your preference for a better view into consideration for future stays.Please know that your satisfaction is our top priority, and we're committed to continuously improving our facilities to ensure a comfortable and enjoyable stay for all our guests.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door jazz gillHotelbeheer
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.
door een geverifieerde reiziger uit Santa Cruz
Geplaatst op 12 apr. 2024
Great value and free parking! In fact, the parking area is more secure than many other more expensive hotels in the Fisherman's Wharf area
Opmerking van Hotelbeheer
14 apr. 2024 door jazz gillHotelbeheer
Thank you for taking the time to share your feedback! We're thrilled to hear that you found great value in your stay with us and that you appreciated our complimentary parking. It's wonderful to know that you felt our parking area was secure, especially compared to other hotels in the Fisherman's Wharf area. We strive to provide a safe and convenient experience for all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon for another enjoyable stay!
door een geverifieerde reiziger uit Redondo Beach
Geplaatst op 9 apr. 2024
Stayed here with two kids. We felt safe with the covered parking. Very convenient walkability to Pier 39, Fisherman’s Wharf, cable cars, etc. Staff was very friendly. Area can be a little noisy at night.
Opmerking van Hotelbeheer
9 apr. 2024 door Jay Hotelbeheer
Kate, thank you for staying with us and taking the time to leave us a nice review. We appreciate the support. Our location, safety, and parking are some things that our guests love most about the property and glad to hear you did as well. Please visit us the next time you're in San Francisco!
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
We stayed at the penthouse for 3 days. It was very large and spacious. There is no elevator to the 4th floor so if you stay in the penthouse you will have to take the elevator to 3 and walk up the rest of the way. The location was great and included parking was very good and safe. The staff was very friendly and nice. The property itself needs a little TLC. You can tell they try but its obvious that nearly everything is outdated. Overall we had a good stay and were able to walk everywhere.
Opmerking van Hotelbeheer
9 apr. 2024 door JayHotelbeheer
Wilbert, thank you so much for staying with us and for taking the time to leave us a review. Our penthouse unit, is the best one in the house. It was built after the original property was constructed, and unfortunately it requires a set of stairs to be accessed (we think its worth it for what it offers) We hope you found the unit to be clean and comfy and you got a chance to take in the gorgeous views from the wrap around deck. We have prioritized updating the guest rooms before the rest of the property. The pandemic has been a big hurdle in our goal of modernizing the property. Nonetheless we intend to be able to provide a more modernized experience in the future. Please visit us again the next time you're in San Francisco.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
This is a 2 star property, so don't expect all the extras. The rooms need some updating and the walls are a little thin. It's walking distance to Pier 39 and 33 for Alcatraz. There are bus stops nearby so it's easy to get around town. The staff was very nice and helpful.
Opmerking van Hotelbeheer
8 apr. 2024 door jazz gillHotelbeheer
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your honest review and are glad to hear that you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the condition of our rooms and the thin walls. Your comments are valuable to us, and we will take them into consideration as we work on improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
The staff was great. The room was decently clean. I appreciated the gated parking and security to get up to the rooms.
Opmerking van Hotelbeheer
8 apr. 2024 door jazz gillHotelbeheer
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our staff great and that you appreciated the cleanliness of your room. It's wonderful to know that our gated parking and security measures added to your peace of mind during your stay. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.
