Op basis van 973 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 12 jun. 2022
Zeer comfortabele kamer, heel schoon! Omgeving op wandelafstand van downtown.
Personeel vriendelijk en snel.
Zeer aan te bevelen.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
The staff is very welcoming. The accommodations were very complete, including coffee maker, refrigerator, micro oven, shampoo, soap, conditioner, hair blower, good safety bars in the shower, and other available items. The price was reasonable, too.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
The room had a horrible smell!!! Was not offered a different room and NO REFUND! TERRIBLE PLACE!!
Opmerking van Hotelbeheer
23 apr. 2024 door Customer Care TeamHotelbeheer
Dear William, we're deeply sorry to learn about your disappointing experience during your recent stay. Please accept our sincerest apologies for the unpleasant odor you encountered in your room. Providing a comfortable and enjoyable stay for all our guests is our utmost priority, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will handle this issue promptly to ensure it is resolved for future guests. We understand the importance of offering alternative accommodations when issues arise and will review our procedures to prevent such situations from recurring. We truly appreciate your feedback and hope to have the opportunity to make amends and welcome you back for a more satisfactory experience in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
Need more parking
Opmerking van Hotelbeheer
22 apr. 2024 door Customer Care TeamHotelbeheer
Dear Candyce, thank you for your feedback regarding parking availability. We understand the importance of convenient parking for our guests and will certainly consider your suggestion as we evaluate our facilities and make improvements. We're always looking for ways to enhance the guest experience, and your input helps us in that endeavor. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your patronage and hope to welcome you back again soon.Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Excellent customer service. Very accessable to downtown, shopping, and restaurant.
Opmerking van Hotelbeheer
15 apr. 2024 door Customer Care TeamHotelbeheer
Dear Benjamin, thank you for your kind words about our excellent customer service and convenient location near downtown, shopping, and restaurants! We're thrilled you enjoyed your stay. Regarding concerns about cleanliness, property conditions, and facilities, we take feedback seriously and will handle these issues promptly to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable stay!Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
This hotel is clean and you do get what you pay for; a clean comfortable bed, a clean shower, and clean towels. Although this is nice, I did not feel like a welcome traveler. I was handed a copy of my check-in form which stated, a $25.00 fee charged "per hour" for late checkout. For people driving Electric Vehicles, there are 2 "Pay Per Use" J772 slow-charging plugs. I have stayed at many hotels where EV charging is "FREE".I stayed 2 nights and on both mornings I woke up feeling "Tense and not rested. I could also sense the property cameras watching my every move.
Opmerking van Hotelbeheer
15 apr. 2024 door Customer Care TeamHotelbeheer
Dear Howard, we appreciate your feedback regarding the cleanliness of our hotel and the comfort of our amenities. However, we're truly sorry to hear that you didn't feel like a welcomed traveler during your stay. We apologize for any discomfort caused by the late checkout fee and the lack of complimentary EV charging. Rest assured, we'll consider your comments as we continuously strive to improve our services. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
The room was immaculate and comfortable. The front desk help was not very friendly, but not rude. The hotel is within walking distance of the historic downtown, which was great!
Opmerking van Hotelbeheer
9 apr. 2024 door Customer Care TeamHotelbeheer
Dear Anthony, we're delighted to hear that you found your room immaculate and comfortable during your stay with us. However, we apologize if the front desk assistance did not meet your expectations in terms of friendliness. We always strive to provide exceptional service to all our guests, and we regret if we fell short in this regard. It's fantastic to know that you enjoyed the convenience of our hotel's location within walking distance of historic downtown—that's one of the highlights we love to offer our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Quiet location close to downtown and the freeway. Always clean and well maintained.
Opmerking van Hotelbeheer
8 apr. 2024 door Customer Care TeamHotelbeheer
Dear Matthew, we're delighted to hear that you enjoyed your stay with us and found our location convenient and our facilities well-maintained. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad to know that we met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Avenue Inn Customer Care Team
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door Customer Care TeamHotelbeheer
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Opmerking van Hotelbeheer
2 apr. 2024 door Customer Care TeamHotelbeheer
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
