Geplaatst op 26 feb. 2024
I had called earlier in the day to see if I might be able to check in early. They said they would call me back and never did. I then arrived there an hour and a half earlier than my scheduled check in and was not able to check in early but said they would have a room ready in an hour. I left and came back an hour later and there was no room ready. Finally, an hour after my scheduled check in, I was able to check in
Opmerking van Hotelbeheer
29 feb. 2024 door Leonardo Ch.Hotelbeheer
Dear Teddy. Thank you for sharing your experience, and we sincerely apologize for any inconvenience you encountered during the check-in process. We understand the importance of a smooth arrival, and it's disheartening to hear about the delay in getting your room ready. Your feedback is valuable, and we will address this issue with our team to ensure better communication and timely service in the future. Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more seamless experience.