Geplaatst op 11 apr. 2024
We booked a double bed for a family of 5. We got there and was given a room with i bed, and a sofa bed. Literally a room for 3 people. None of the staff where considerate. No remorse, no empathy. They moved on like nothing happened. There was no question on how can we make this right? The following day, the front desk had the guts to ask about my stay and hearing my response, she didnt even offer an apology. Staff are not well trained neither are they customer friendly. Total experience was trash.