Op basis van 991 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 28 jan. 2019
Ligging was prima. De staat van apparatuur kamer slecht. De communicatie van het personeel rond uit slecht. Het zwembad bleek bij aankomst niet beschikbaar, we konden wel zwemmen bij een hotel verderop, echter is dit niet vermeld op de site van Expedia, waar deze fout dan ligt is de vraag maar het mag niet voorkomen dat de klant voor verassingen komt te staan.
Opmerking van Hotelbeheer
18 feb. 2019 door Samantha - Guest Services Hotelbeheer
Good Morning,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind Regards,
Samantha
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Nice clean and spacious room for two. Great views.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Great accommodation options for a short stay in Sydney. Love the city night view from the window. Will be back.
Opmerking van Hotelbeheer
17 apr. 2024 door William RHotelbeheer
Dear Yap. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that in particular you have found our centralised location combined with breath taking in room view to be the highlight of your stay. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 26 mrt. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door William RHotelbeheer
Dear Niraj. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Very nice to stay at. Very convenient
Opmerking van Hotelbeheer
27 mrt. 2024 door Connie Ho - Front Office Manager Hotelbeheer
We're delighted to hear that you had a very nice stay with us and found our hotel to be convenient. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.
door een geverifieerde reiziger
Geplaatst op 14 mrt. 2024
Air conditioning kept failing and going to heat in the middle of hot day
Opmerking van Hotelbeheer
14 mrt. 2024 door William RHotelbeheer
Dear Melissa. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. We are saddened to hear that your overall stay did not live up to your expectation. Your constructive feedback regarding the Air-conditioning quality has been shared with the responsible departments for review and we will certainly make the necessary changes to improve our future product and service offering. We hope to get another opportunity in the future to redeem ourselves and impress you. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 11 mrt. 2024
The property was beautiful. Very clean. Breakfast had a great selection. Staff were very helpful and welcoming
Opmerking van Hotelbeheer
14 mrt. 2024 door William RHotelbeheer
Dear Rhonda. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 9 mrt. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door William RHotelbeheer
Dear Lucinda. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia We are delighted to hear that you have enjoyed a positive stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 27 feb. 2024
Great facilities, Gym was adequate for a decent workout and some cardio. Sauna, pool and Spa were excellent. Our room suited our needs well and the building was in an excellent location; walking distance to transport services and plenty to do close by.
Opmerking van Hotelbeheer
1 mrt. 2024 door William RHotelbeheer
Dear Isak. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Bookings.com. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. Its wonderful to learn that you have found our comprehensive recreational facilities to be the highlight of your stay. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
door een geverifieerde reiziger
Geplaatst op 24 feb. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door William RHotelbeheer
Dear Graeme. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. We are pleased to hear that your stay was overall comfortable however should you have any constructive feedback that you are willing to share please do feel free to message us via Expedia or contact us directly via the hotel website. Our team welcomes any opportunity to further enhance our product and service offering here at the hotel. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
