Geplaatst op 14 mrt. 2024
I dont know where to begin: booked a room for 3 adults and 2 teenage children (11 and 14 ) 7 months before our stay. We got 1 double bed and 1 sofa bed to share, 1 wardrobe. When we arrived 9 pm our room wasnt ready, they had forgotten to add a rollin bed. Its obvious the hotel had doublebooked and squeezed us into 1 room instead of 2. Its safe to say we wont be coming back to Rydges Cronulla. I wouldnt recomend anyone to stay there.
Opmerking van Hotelbeheer
17 mrt. 2024 door DaniHotelbeheer
Hi Natasha,Thank you for taking the time to leave a review on your recent stay with us. I understand your frustration however, the room type booked online was a One Bedroom Ocean View Suite for your stay. Our website does state that the bedding configuration provides a king bed and also the option of a double sofa bed for additional guests. If you are ever looking to book again in the future, i would recommend the Two Bedroom Ocean View Suite which is bookable online or direct with us.Kind regards,Dani