Geplaatst op 9 apr. 2024
My specific request for a room was not ready when I arrived. However, another room, which is slightly smaller, was ready. I was surprised to walk in the room with my room temperature set for me. That’s remarkable. I was given a late checkout by the duty manager after I had to go down to reception and asked to speak to the duty manager following a male reception staff refused and was very rude how he communicated and handled our conversations in person at the reception and phone conversation as well. Many thanks to Salma and other staff, Jade, Tessy who had been very courteous in our interactions. I could have left a negative feedback just based on the male reception staff behaviour but chose to give this hotel another chance since I stayed here for many times and also a reward member.