Geplaatst op 12 mrt. 2024
Truthly the hotel is pretty nice, but undoubtedly overpriced.
To make things worse, we had a very unpleasant surprise at check-out. Upon arriving on our first night, the concierge Ibrahim was explaining to us a few things of the hotel and confirmed to us, three times, that breakfast was included.
Upon check-out we were faced with a very large bill, and they told us that unfortunately the staff had made a mistake in telling us it was included, and that we would need to pay for it.
160 euros for 4 days, which left a very sour taste in our mouths.
Overall not a bad hotel, but wouldn’t recommend due to already high price, but most importantly due to incompetence of staff
Opmerking van Hotelbeheer
13 mrt. 2024 door La Locandiera & StaffHotelbeheer
Dear Mr Guilherme I am writing you as owner ad general manager of Excess Venice .I checked your complain with my staff and I checked once again your reservation A short recap for you You booked a economy room with no breakfast and it is very clear in the reservation ( breakfast not included ) You received by the arrival the best welcome with a double upgrade in a superior room canal view ( for free for the price of the economy room )My staff for sure does not confirm breakfast if not included . That ‘s all . Enjoy life Elisabetta Dotto and staff of Excess Venice