Op basis van 231 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,3 Service & personeel
4,2 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
I liked everything
door een geverifieerde reiziger
Geplaatst op 1 mrt. 2024
Overall a great experience!
Opmerking van Hotelbeheer
1 mrt. 2024 door BHHHotelbeheer
Dear Shaun,Thank you for choosing to stay with us and for the great review. We hope to see you again soon.Kind regards, BHH
door een geverifieerde reiziger
Geplaatst op 27 dec. 2023
Lovely pool and gym facilities
door een geverifieerde reiziger
Geplaatst op 14 dec. 2023 op Hotels
door een geverifieerde reiziger uit SWINDON
Geplaatst op 8 dec. 2023
The only let down was the fact Breakfast was 06:00 - 10:00am but the staff had cleared everything by 09:45. We were late down, (09:30 ish) so when going for second coffee, the counter had been cleared
door een geverifieerde reiziger
Geplaatst op 19 nov. 2023
Room was very nice and clean, if a bit dated. Had everything we needed. Staff all very friendly and helpful.
door een geverifieerde reiziger
No cold water, no TV, no heating, thin walls.
Geplaatst op 10 okt. 2023 op HotelsStaff service excellent. However, after forking out for a Premium room I was treated to no cold water (with no bottled water provided either) no working TV and no heating. Being able to hear next door in the toilet was an equal treat. What you would expect from a dodgy budget hotel rather than a supposed 4 star charging a big wedge. I will not stay again.
Opmerking van Hotelbeheer
10 okt. 2023 door BHHHotelbeheer
Dear CI,We were sorry for the issues you experienced, but as communicated via our reception team this was as the result of a regional power interruption - that affected both the local TV transmitter and pumping station.These issues have been widely acknowledged in the local media and were beyond our and not specific to the hotel. Free bottled water was available for all of our guests during this period. Despite being October the temperature in the UK is still unseasonably warm with night time temperatures remaining about 15C and it reaching as high as 24C, there is simply no call for the heating yet. We can only apologies for these interruptions but given the exceptional and abnormal circumstances we do hope to see you again in the future.Kind regards, BHH
door een geverifieerde reiziger
Geplaatst op 29 sep. 2023 op Hotels
Opmerking van Hotelbeheer
10 okt. 2023 door BHHHotelbeheer
Dear Amrik,We were sorry that you stay was interrupted by a region wide power cut. Please drop us a line at the hotel at your earliest convenience and we will look into this for you.Kind regards, BHH
door een geverifieerde reiziger
Geplaatst op 22 sep. 2023 op Hotels
Opmerking van Hotelbeheer
24 sep. 2023 door BHHHotelbeheer
Dear June,We were sorry to read you did not enjoy your stay. After the exceptional flooding the hotel experienced this week, we have all been working round the clock to try and ensure our guests were not incovniecene. Unfortunately the damage and disruption has been extensive and we are doing are best in very trying circumstances. We hope to see you again soon.Kind regards, BHH
door een geverifieerde reiziger
Geplaatst op 21 sep. 2023 op Hotels
Great Hotel
Opmerking van Hotelbeheer
24 sep. 2023 door BHHHotelbeheer
Dear Conrad,Thank you for this exceptional review and for choosing to stay with us. We appreciate your business and support at this disrupted time and we hope to see you again very soon.Kind regards, BHH
