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Beoordelingen van Inter Luxury Hotel

4 out of 5
Inter Luxury Hotel
Kazanchis area, Guinea Conakry (Tito) St, Addis Ababa

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 54 van 266 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 266 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 266 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 266 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 266 beoordelingen" "

7,8/10

Netheid

7,6/10

Personeel en service

6,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Micha, Remscheid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goed hotel
Ondanks dat het geen Intercontinental hotel is zeer goed hotel met vriendelijke staf

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Omgeving rommelig, maar centraal gelegen.
Zeer goed hotel, zowel de voorzieningen als de faciliteiten. Goede sfeer en accomodatie. De servicekwaliteit is hoog. Aan weerszijden van het hotel wordt er gebouwd, dat geeft soms wel wat geluidoverlast.

8/10 – Goed

RP

Positief: Netheid, personeel en service
Good standard hotel, but expensive for services offered. The surroundings are chaotic and not very safe. The outside aspect is nice at the front, but mediocre on the sides and back. Service is somewhat chaotic, not always totally competent, although always friendly.

10/10 – Uitstekend

Simon B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rustpunt in hectische stad
Luxe in toch een eenvoudige stad Addis. Restaurant zeer goed, kamer schoon en luxe. Prijs kwaliteit verhouding zeer goed.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dit hotel overtreft alles. De service, zwembad, ontbijt, er ontbreekt je aan niets. Iedereen aan te reden. Goede en diverse restaurants in het hotel.

8/10 – Goed

Aman

6 nachten verbleven in juni 2023
Reactie van Sam op 3 jul 2023
Dear Aman,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

10/10 – Uitstekend

Andrei

1 nacht verbleven in juni 2023
Reactie van Sam op 3 jul 2023
Dear Andrei,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

8/10 – Goed

Zelalem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Das Hotel ist im Zentrum von Addis, in "Kazanchis". Dort findet man einfach alles. Von der Deutschen Bäckerei "Kaiser" bis Jazz Live show Mittwochs um die Ecke in "Breeze". Das Personal ist stets freundlich und das Zimmer sehr sauber. Wenn ich wieder in Addis bin, bin ich bestimmt wieder dort ;-)
9 nachten verbleven in mei 2023
Reactie van Sam op 6 jun 2023
Dear Zelalem,Thank you for taking the time to leave your feedback. It is gratifying to read that you enjoyed our location and that our staff is doing well. Your kind words have been shared with everyone here, we look forward to welcoming you back soon! Best regards, Front office ManagerSamrawit Teshome

10/10 – Uitstekend

Aman

1 nacht verbleven in juni 2023
Reactie van AB op 1 jul 2023
Dear Aman,Greetings from Inter Luxury Hotel Addis Ababa. Thank you for taking time to review us and we are happy to have serve you. Looking forward your next visit again.

10/10 – Uitstekend

Monica

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very nice and friendly. The heated pool on the roof top was a great entertainment for the kids.
5 nachten verbleven in april 2023
Reactie van Sam op 15 apr 2023
Dear Monica, Thank you for taking the time to share with us your warm review and ratings us. Your kind comment makes our service consistent in delighting guests like you. We are glad to know you enjoyed our facilities and are happy with or service. We look forward to welcoming you back again and again on your future visit.Kind regardsSamrawit Teshome

8/10 – Goed

Amare

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The lift was horrible,
7 nachten verbleven in januari 2023
Reactie van sam op 5 apr 2023
Dear Amare, Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest ,we promise to work on and fix our elevator you noted. We hope to welcome you back the next time. Warm regards, Front office Manager Samrawit

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Place has a nice gym. However, staff not too friendly, had an issue with my shower and on requsting for solutions no one came. Internet really bad too
2 nachten verbleven in maart 2023
Reactie van Sam op 5 apr 2023
Dear Guest,Thank you for taking the time to write and post your review. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with our internet. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Front office ManagerSamrawit

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The fittings are a tad old but overall a nice quiet place
1 nacht verbleven in maart 2023
Reactie van Ab op 22 mrt 2023
Dear Paul,Greetings from Inter Luxury Hotel. Thank you for taking time to share us your experience and we are happy to know that you were had great time at Inter Luxury. Looking forward your next visit.

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Elevators not always working properly.
6 nachten verbleven in februari 2023
Reactie van AB op 22 feb 2023
Dear William,Greetings from Inter Luxury Hotel and we thank you for taking time to share us your experience. We really sorry for the in-convince of the lift and will go through the details to make it upright.

6/10 – Redelijk

Mustafa

5 nachten verbleven in februari 2023
Reactie van AB op 19 feb 2023
Dear Mustafa,Greeting From Inter Luxury Hotel and Thank you for taking time to share us your experience.

10/10 – Uitstekend

Berhanu

4 nachten verbleven in januari 2023
Reactie van AB op 25 jan 2023
Dear Berhanu,Greeting From Inter Luxury Hotel,Thank you for making Inter Luxury Hotel your stop over in Addis Ababa, Ethiopia. And Thank you for taking time to share as your experience.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
I had excellent service at all times and the staff were always helpful and friendly
15 nachten verbleven in maart 2021
Reactie van Nardos, op 24 dec 2021
Dear Guest, Thank you very much for rating your stay in Inter Luxury Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team is happy to note that you enjoyed our service and polite staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards,

6/10 – Redelijk

Mahmoud, Saudi arabia

Positief: Personeel en service, voorzieningen
Near to airport But hotel is old need renouvation Payment by expedia not recived by hotel may due no good comunication
3 nachten verbleven in januari 2020
Reactie van BRKTI op 7 aug 2020
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. you can expect email from me soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Convinient location and good service for the price
1 nacht verbleven in november 2019
Reactie van Brkti op 17 dec 2019
Dear Guest thank you for staying with us,we wish you all the best on your travelling. i hope your coming back here and we are glad to welcoming you again to our property any time. with great hospitality regards Biruktawit .E Front office manager

2/10 – Ontzettend slecht

Ernest, Zurich

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
it is a run down hotel - African 3*, most staff is friendly but incompetent, rooms are clean, but in terrible conditions
2 nachten verbleven in november 2019
Reactie van BRKTI op 13 dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Clean room and very friendly staff. Nice to have pool and gym. Breakfast is good value. Internet was fast. Location is very good. However the state of disrepair of the rooms was disappointing (balcony doors would not lock in two Different rooms, the safes did not work in either room, and the television reception was barely useable). Overall I would stay here again if the price was below that of neighboring hotels which offer better amenities and nicer lobby environments.
6 nachten verbleven in november 2019
Reactie van BRKTI op 13 dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 – Ontzettend slecht

Dund, Washington DC

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff isn’t really know what they are doing
1 nacht verbleven in oktober 2019
Reactie van BRKTI op 13 dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 – Ontzettend slecht

Valkyrie

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Brkti op 17 dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019
Reactie van sam op 3 jul 2023
Dear guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There is a construction site just in front and the hotel interior can get noisy too, with loud music playing from the lobby and doors banging.
4 nachten verbleven in augustus 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is definitely NOT a 5-star hotel. Maybe a 3. I don’t understand in what way they rate themselves as 5. The service was slow and inadequate (they constantly forgot to put utensils in the dining room or to even take our orders properly). The staff is unprofessional and lacks simple logic (they forgot to call our shuttle bus to the airport, forgot to send in room service, offered spa that didn’t work...). The rooms are not cleaned properly (dirty towels are not replaced, sheets aren’t changed, floor isn’t cleaned...). The food is just so so (The breakfast buffet is tasteless for the most part). Overall, it was a very disappointing stay. For the price you pay, this is inadmissible. Bad management all around. I’m surprised they haven’t been sued for using the name Intercontinental since they are not part of that chain. They’re giving that hotel a very bad name.
8 nachten verbleven in augustus 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, voorzieningen
空港シャトルを予約していたのに、到着しても車がおらず、ホテルに電話して再度手配してもらう必要があった。空港で1時間程度待った。 部屋をアップグレードしていたはずだが、普通のシングルルームしか無いと言われ、予約と全く違う部屋となった。
1 nacht verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Pictures misrepresented the property, lack of water clogged sink
2 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
3 nachten verbleven in juli 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely horrible experience. Misleading to be a brand name hotel. No affiliation with the ihg properties. Hotel is old and rundown. Definitely not a 5star. No hot water and the bedsheets had a horrible smell. Will not recommend this hotel!
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Was quick but nice
1 nacht verbleven in juli 2019
Reactie van Sam op 3 jul 2023
Dear Guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

8/10 – Goed

Presley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2019

6/10 – Redelijk

Bjarne

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
No generator backup at this 5star level hotel.
Først stay at Intercontinental Addis Ababa. Nice lobby and rooftop pool. But very worn and torn room and bathroom at 3rd floor. Not a 5star level at all. The electricity at the gym were not present, which affected the use of threadmill, stepmachines etc., and the hotel didnt have any generator backup. Again not a 5star lever.
1 nacht verbleven in mei 2019

2/10 – Ontzettend slecht

JINGWEI

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The problem is rather the government, or say the management of the society. There are so many strange regulations in that country, but not so much effort to raise the level of service and cleanness
2 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Despite booking a Deluxe room, it was on the small size. The staff were also somewhat offhanded. The driver who picked me up from the airport did not understand what I needed him to do.
5 nachten verbleven in februari 2019

4/10 – Matig

Christopher

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not a true Intercontinental Hotel.
We booked the hotel, thinking it was a part of the Intercontinental Hotel chain. It is not. While the lobby looked fairly nice, the room was very worn out, the restaurant didn't have many things on the menu, and it was an overall disappointment to what we expected.
1 nacht verbleven in april 2019

2/10 – Ontzettend slecht

Samantha

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible experience, hotel overbooked, bad mgmt
This was a horrific hotel. After arriving at 11:30pm, I arrived with a group and they told us that they had overbooked the hotel and had to bus us somewhere else. There was no choice in this and no warning. They bused us to an even worse hotel that didn't feel safe and was less quality that what we had paid for. The hotel is horribly mismanaged and touts itself as a 5 star hotel. Then they had a problem with the booking when I tried to check out. I had already paid but they had no record of me paying. I had to argue with reception for 45 minutes for them to finally realize that I had paid and check me out. The hotel rooms were dirty, the wifi never worked, the food made most of my colleagues sick, but the worst part was being forced to stay in a hotel that was even worse and not receiving any compensation. I would not recommend this hotel if you want a reliable room. Also, it is NOT part of the intercontinental chain.
7 nachten verbleven in maart 2019

8/10 – Goed

MOLLIE

Positief: Netheid, personeel en service
Overall the stay was good, the bed was very hard which was not a good night’s sleep. But the breakfast buffet was great, service was great, good WiFi which is always hard to find in Ethiopia.
1 nacht verbleven in maart 2019

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Hot water in bathroom not working. Ha had to call each time to be fitted No supersport tv facility Poor room service dinner Except breakfast other meals poor
3 nachten verbleven in maart 2019

8/10 – Goed

Zaid

Positief: Netheid, personeel en service en comfort kamer
6 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location in the city center. Staff are very willing to help and friendly. The prices of food, room service and massages are affordable if you have a low budget. Very great value for your money
3 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2019

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018

2/10 – Ontzettend slecht

Hassan, Mombasa

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Highlights. The name is misleading, it is not an Intercontinental Brand therefore the expectations are set high and the reality is extremely disappointing. Very poorly run hotel with things breaking down. What I liked Their room wifi is extremely good and one of the best in Addis Ababa. Major Issues My room door lock kept getting broken during my stay and this seemed not to be a big concern for the hotel, I had to call repairs three times. I was locked inside the room on four occasions where I could not get out without someone from front office coming to open the door from outside. Worse still they never fixed the door even after I kept complaining, I had to check out two days earlier and look for another hotel. Amenities The hotel has a spacious gym though this also has broken down equipment either not working entirely or uncomfortable to use. Breakfast Very Poor.
7 nachten verbleven in november 2018

2/10 – Ontzettend slecht

JUDE

Positief: Netheid
Negatief: Personeel en service
The service is one of the worst I have experienced in recent time, it took the front desk staff over one hour thirty minutes to confirm my booking and assign a room to me. I ordered for food, it too over 2 hours after several reminders for the food to be brought to my room and another 1hr for the waiter to bring the bill for me to sign, banging my door when I had already slept with my experience in Adis ababa I do not think I will ever stay in any intercontinental hotel again.
1 nacht verbleven in november 2018

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel.
The stay was awesome. Comfortable hotel and good food. General manager took time to introduce himself and offer to help if we needed any assistance.
1 nacht verbleven in augustus 2018
Reactie van Dagnu Getu op 15 okt 2018
Dear john THANK YPU SO MUCH FOR YOUR GOLDEN COMMENT. Best regards

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay at INtercontinental Hotel in addis
The WI-FI connexion was not operational during the night. It w&as fixed by the IT person the following morning
1 nacht verbleven in september 2018
Reactie van Ass. front office manager op 15 okt 2018
Dear Alexandre thanks a lot for your comment.

8/10 – Goed

Neil

Positief: Netheid, personeel en service en comfort kamer
Decent Hotel, Comfortable Hotel, Not too crowded.
1st room was terrible. Couldn't get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didn't work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.
7 nachten verbleven in september 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sentralt
Sentralt og fint
3 nachten verbleven in september 2018