4 bars/lounges

Beoordelingen van Crystal De Luxe Resort & Spa – All Inclusive

5 out of 5
Crystal De Luxe Resort & Spa – All Inclusive
Yeni Mah.501 Sok.No:9, Kemer, Antalya

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 91 van 181 beoordelingen" "
Gastenscore: 8 - Goed. 59 van 181 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 181 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 181 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 181 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ozkan

Reisde met partner
Positief: Netheid, personeel en service
Grote mooie hotel en behulpzaam personeel. Mooie legging. Spa was heerlijk.een nadeel veel te dure spa paket wat niet voldeed door een niet werkende jaccuzie.wel 250 euro betaald wat gelijk stond aan 3 dagen verblijf in het hotel.
3 nachten verbleven in oktober 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 8 nov 2021
Dear Ozkan, All reviews, doesn’t matter positivie or negative, are highly important for us, as it helps us to improve our service and make it better. We were sad to know that some points, which you mentioned above, didn’t let you fully enjoy your holiday. All that issues will be reported to our management. Thank you again for your feedback. We’re looking forward to see you here again. Best Regards, Birol Senel General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is zeer schoon. Alles wordt direct schoongemaakt en desinfecteerd. Eten is goed. De hele dag is er eten. Ook s’nachts is er een snackrestaurant aanwezig. Personeel is vriendelijk en handeld snel. Deze hotel kan ik aanbevelen. Goed prijs kwaliteits verhouding.
2 nachten verbleven in augustus 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 13 aug 2021
Dear Guest, We would like to thank you for choosing a Crystal Hotels and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again... Best Regards, Birol SENEL General manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig hotel
Goed en scchoon hotel. Personeel staat altijd voor je klaar. Kinderen kunnen leuke dingen doen bij de kids club. Dichtbij het strand.
Reactie van Ali Osman ILHAN General Manager op 30 jan 2017
Dear Guest! Thank you so match.

8/10 – Goed

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel, centraal gelegen.
Wij hebben heerlijk genoten. Lekker eten, drinken en spa faciliteiten.
Reactie van Ali Osman Ilhan op 5 apr 2016
Dear Guest Thank you so match for good words Best regards from Kemer Ali Osman Ilhan General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9
Uitstekend alleen veel russen door de Egypte affaire.
Reactie van Ali Osman Ilhan op 30 jan 2016
Dear Guest, Thank you so match about you nice comment. Best Regards Ali Osman Ilhan General Manager

10/10 – Uitstekend

Jessica, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for kids, good shows, good food
Great kids club (my daughter is 6). They had an activity every afternoon, which the kids seemed to really enjoy. The pool was busy, but we managed to get a space within 10 or 15 minutes no matter what time we went to the pool. The night time shows were suitable for kids and adults (but not boring for adults), and were very high standard. Also the kids had the option of going to the cinema while the show was on. Staff were incredibly helpful and nice. Good variety of food, lots of healthy options, plenty of fresh vegetables and fruit. Would definitely recommend this hotel.
Reactie van Ali Osman Ilhan op 1 sep 2015
Dear Jessica, Thank you for you comments about our hotel,We are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa. Sincerely yours, Ali Osman Ilhan General Manager

10/10 – Uitstekend

Konstantin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay in the off-season with only a few guests in the hotel. It felt like the entire staff was attending to us. We were treated like royalty ;) Ksenia from the Entertainment team took us to see the nearby mountain and it was an awesome trip. Fantastic food and service. We had a lot of fun!
11 nachten verbleven in februari 2024

8/10 – Goed

Ruth Ellen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff. We stayed in a two room suite It was quite comfortable. It over looked the pool and outdoor stage area. The cleaning crews were exceptional. The all-inclusive food/drink was more than enough variety and interest. We loved being able to grab and go from the pool area or the beach when appropriate. You have to cross a street to get to the beach, so no true beachfront view from the hotel, but it is a private beach area with lots of amenities once you get there. The lounge areas, inside and out, where you can grab a coffee or a drink and just hang out, were delightful. The spa seemed great, even though we only used it for beach towels, other people seemed to be enjoying it. We did use the onsite doctor for some small injury assistance and he was quite quick and helpful. The guests were from all over the world and we enjoyed getting to meet friendly people and learn their stories. The hotel is gated and there is a person on duty at the driveway entrance. The street it was on, is a bit remote, but we had no safety issues. My only thoughts on improvement would be the loud music past 11pm (from the disco maybe - not sure)? Also the Guest Relations person I spoke to only knew about the hotel offerings and literally told me she didn't live around the area so she couldn't tell me anything about what I could find in town. I thought that was a bit odd. Regardless, we would definitely stay here again. Highly recommend.
7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Bonnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employees are excellent
5 nachten verbleven in september 2023
Reactie van CRM Crystal De Luxe op 19 sep 2023
Dear Bonnie ,We would like to thank you for choosing a Crystal De Luxe Resort &Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel the Crystal Hotels difference again...Best regards,CRM of Crystal De Luxe Hotel

4/10 – Matig

Professor M N

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is the worst so called 5 stars Hotel I stayed in. The reception staff and management were useless and hopeless. I had to sleep on the FLOOR for six nights because the mattress was very old, uncomfortable, sinking springs. I reported it to the management and they promised to change the mattress. All they did was to turn the mattress upside down, ending in a worse situation and resulting in back problems. After several complaints with the manager called Leila and even others, they suggested to change the room. Nothing happened at all. In addition, it was stated in the offer by Expedia to be given a bottle of wine on three occasions I raised the matter which was ignored completely. It seems they don’t value and appreciate Expedia’s Gold members. I hope the matter would be thoroughly investigated with the management of this hotel.
6 nachten verbleven in augustus 2023
Reactie van CRM Crystal De Luxe op 29 aug 2023
Good afternoon , First of all thank you for writing your honest review about the experience in our hotel and we would like to say that we truly are upset to hear your holiday was not up to your expectations.We want you to know we did everything we could to solve your bed problems. When you complained about the bed for the first time, yes, we did turn the mattress upside down and see if it would work for you. You were unsatisfied with the result of that so our HK team tried to soften the bed with blankets so that you wouldn’t sleep on the floor, this was our temporary solution until we purchased and supplied a new mattress for you. Once we changed your old bed with a brand new one, you were still unsatisfied with it to the point of claiming that our staff was lying to you about changing the bed mattress. When in fact, the mattress was just newly bought only for you. When it comes to the issue of room changing, you refused the offer to change the rooms. That is why nothing happened. We do everything in our hands to make our dear guests’ holiday an amazing, unforgetable one and create loving memories with all of them. Kind regards,

10/10 – Uitstekend

Dogancan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Otel 10 Puan disiplinsiz personeller 4 puan
Bazı otel çalışanlarının disiplin problemleri dışında genel olarak güzel bir otel ama o bazıları dediklerim otelin genel havasına hiç ama hiç uymuyor. terbiye uslüp ahlak *0*
6 nachten verbleven in augustus 2023
Reactie van CRM Crystal De Luxe op 19 sep 2023
Sayın DogancanMisafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz değerlendirme için size teşekkür ederiz.Saygılarımızla,

10/10 – Uitstekend

Ekaterina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in mei 2023
Reactie van fom.deluxe op 12 jun 2023
Dear Guest, Thank you for feedback. Hope see you once again some like possible. Best regards Mehmet CALDAG General manager

10/10 – Uitstekend

Nastaran

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s always great to be back. Food, entertainment, hospitality and everything about this hotel is on point. Truly had a great time.
6 nachten verbleven in juli 2022
Reactie van fom.deluxe op 6 dec 2022
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

8/10 – Goed

WALEED

2 nachten verbleven in september 2021

6/10 – Redelijk

Sufjan

7 nachten verbleven in september 2021

8/10 – Goed

alla

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Хотите потусить - вам сюда!
Отель оправдал ожидания, очень чистый, все отлично организовано, основное питание представлено турецкой кухней, каждый вечер дискотеки,Собственный галечный пляж вблизи отеля с пирсом и прекрасным видом на горы. Отель расположен В самом центре Кемера, есть где погулять и рядом рынок. Хороший спа центр и бассейн с горками. Для стандартного турецкого отдыха с друзьями - идеально!
5 nachten verbleven in september 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 22 sep 2021
Уважаемая Алла, Мы хотели бы поблагодарить Вас за выбор Crystal De Luxe Resort & Spa и признательны Вам за то, что Вы поделились своим опытом. Будем рады видеть Вас вновь в сети отелей Crystal Hotels. С уважением, Бирол ШЕНЕЛ Генеральный менеджер

8/10 – Goed

Ekrem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Einen großen Dank an das gesamte Personal . Besonders Mahmut, Hüseyin und Islam kümmern sich tagtäglich mit sehr viel Energie um die Gäste. Ich muss zugeben , dass das Personal 1A waren und die großen Mängel des mittlerweile in die Jahre gekommenen Hotels kaschieren. Tolle Mitarbeiter nochmals herzlichen Dank an Alle! Der Spa Bereich geführt von Serdar ist auch sehr sehr gut! Begonnen hatte ich mit einer Massage am Ende waren es drei Massagen, weil die Masseure mich sehr überzeugt hatten. Nochmals auch einen herzlichen Dank an Serdar und seinem Team ! 💪 Hut ab und weiter so. Schlussendlich kann ich sagen: Wenn Kemer dann Crystal De Luxe
4 nachten verbleven in augustus 2021

8/10 – Goed

Tammer

4 nachten verbleven in augustus 2021
Reactie van fom.deluxe op 6 dec 2022
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

8/10 – Goed

Makhsud

2 nachten verbleven in augustus 2021
Reactie van fom.deluxe op 6 dec 2022
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

8/10 – Goed

Islam

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Excellent but the reception guy was horrible
The stay was good, the hotel is clean and all the stuff there was helpful except the reception guy his name is " Halit " he was terrible and his way in talking was too bad to complete the reservation and we were coming from a long airplane trip but he wasn't helpful at all. But the the hotel was good, there was a variety every day at the food.
3 nachten verbleven in augustus 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 23 aug 2021
Dear Islam, We would like to thank you for choosing a Crystal De Luxe Resort & Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again... Best Regards, Birol Senel Generel manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hôtel est magnifique, bien situé
7 nachten verbleven in juni 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 15 jul 2021
Dear Guest, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Senel General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
L'hôtel est bien situé. La plage est trop petite et il n'y a qu'une piscine qui se rempli très vite lorsqu'il y a bcp de monde. Pour la plage, il faut traverser une rue et marcher qq minutes pas idéal quand on a des enfants. Le buffet, comparé à d autres hôtel, j ai vu mieux. Les salades, desserts sont bons et variés mais les plats chauds pas top.
7 nachten verbleven in juni 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 30 jun 2021
Dear Guest , All reviews, doesn’t matter positivie or negative, are highly important for us, as it helps us to improve our service and make it better. We were sad to know that some points, which you mentioned above, didn’t let you fully enjoy your holiday. All that issues will be reported to our management. Thank you again for your feedback. We’re looking forward to see you here again. Best Regards, Birol Senel General Manager

8/10 – Goed

Leyla

Reisde met een groep
Positief: Netheid, personeel en service
2 nachten verbleven in juni 2021

8/10 – Goed

YAVUZ

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021

8/10 – Goed

Erdem

Positief: Netheid, personeel en service
Deniz harika, plaja ulaşmak biraz sıkıntılı otel dışına çıkarak gidiyorsunuz, yemekler personel çok iyi ama plajdaki satışçılar huzurunuzu kaçırabilir
5 nachten verbleven in juni 2021
Reactie van CRYSTAL DE LUXE RESORT & SPA op 17 jun 2021
Değerli Misafirimiz Erdem Bey, Misafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz olumlu değerlendirme için size teşekkür ederiz. Saygılarımızla, Birol ŞENEL Genel Müdür

8/10 – Goed

ASKIN

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Altersheim - Huzur evi
4 nachten verbleven in oktober 2020

10/10 – Uitstekend

MÜJDE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hizmet de yemekler de çok güzeldi.
3 nachten verbleven in september 2020
Reactie van CRYSTAL DE LUXE RESORT & SPA op 25 sep 2020
Değerli Misafirimiz , Misafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz olumlu değerlendirme için teşekkür ederiz. Saygılarımızla, Birol ŞENEL Genel Müdür

8/10 – Goed

Hewa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020
Reactie van CRYSTAL DE LUXE RESORT & SPA op 25 sep 2020
Dear Hewa, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Şenel General Manager

10/10 – Uitstekend

Palins, Frankfurt

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best Hotel i've ever been. Price x what you get for it ate amazing. Food was tasty and various, cocktails, food outside near the swimming pool, and on the beach. Swimming pools inside and outside, spa complex, sauna. Really close to the beach, and the sea is the cleanest and nicest and warmest I've been to (beginning if September). Highly recommend.
4 nachten verbleven in september 2020
Reactie van CRYSTAL DE LUXE RESORT & SPA op 14 sep 2020
Dear Pallins, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Senel

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2020
Reactie van Crystal De Luxe Resort & SPA op 19 apr 2020
Dear Our Guest, Thank you for your positive rating. Hope to see you in our hotel again. Best regards

8/10 – Goed

Vladimir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Crystal De Luxe Resort & SPA op 19 apr 2020
Dear Vladimir, Thank you very much for positive rating. Hope to see you in our hotel again. Best regards,

10/10 – Uitstekend

Yesim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Crystal De Luxe Resort & SPA op 3 mrt 2020
Merhaba Yeşim Hanım, Değerlendirmeniz için teşekkür eder, sizi otellerimizde yeniden görmeyi ümit ederiz. Saygılarımızla,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alles in allem bin ich sehr zufrieden, nur das Internet könnte könnte Besser sein.
4 nachten verbleven in februari 2020
Reactie van Crystal Hotels op 1 mrt 2020
Liebe Gaste, Vielen Dank für die Weiterempfehlung. Es freut uns sehr, Urlaub ermöglichen konnten. Wirden un auch sehr Freuen Jahr nochmal im Crystal De Luxe Resort & SPA.

4/10 – Matig

OLGUN YAMAN

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2019

8/10 – Goed

Katranci

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van birsenel op 30 nov 2019
Dear Guest, Thank you for you vote, Sunny greeting from Kemer Birol Senel General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This Resort is NOT 5 star, at best 3.5. Feels like a Retirement Home, Definitely Not for a young couple. Out of 4 restaurants only one is working, Only Local alcohol, I tried to buy Remy Martin or Hennessy Cognac, They don't have it. I booked there best room with Jacuzzi on the terrace, then was waiting all Day for them to clean that Jacuzzi, it was very dirty when we checked in. My reservation was for 5 nights, I only stayed 2 nights and booked different hotel. This place is very outdated, No Entreatment at all.
5 nachten verbleven in november 2019
Reactie van birolsenel op 30 nov 2019
Dear Guest, Greetings from Kemer and thank you for taking the time to share your complains with us. We are upset to hear that your holiday in our house did not meet your expectations. Therefore, we would like to answer some points you have raised: Besides of that we want kindly remind you there are all certificates confirming that the Hotel is 5 stars. Our winter consept have all our partner . Winter season our A la Carte work , but extra charge 10 euro per pearson. Remy Martin or Hennessy Cognac,is never be free at the hotel. Summer time you can find import alkol free of charge like ballantines, read label , cin, vodka vs, buy winter concept very different.Also i want remember to you that hotel dont have option to choose Guest age, religion or nationality. Evening time , when you neaded our houskeeping clean once again jakuzzi in the terace. We are really upsed to know you live negatif moments with us. Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa again Best Regards Birol Senel General manager

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in oktober 2019
Reactie van fom de luxe op 18 nov 2019
Dear Guest, Thank you so much for taking your time to leave a vote. That's the only way how we can improve our service every day a little bit more.Hope to see your again. Birol Senel General Manage

6/10 – Redelijk

yilmaz

Positief: Netheid
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hard to fault very much, but they handn't quite got the BBQ arrangements right with smoke in both the inside & outside dining areas. Otherwise excellent !!!
7 nachten verbleven in oktober 2019
Reactie van birol senel op 4 nov 2019
Dear Guest , Thank you very much for taking the time to write this comment about our Crystal De Luxe Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. Best regards from Kemer, Bİrol Senel General Manager

4/10 – Matig

Bahriye

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
çok vasat bir otel
Fiyatına göre çok vasat bir otel. Odalar eski., açık alanları az. Sahili halk plajı kıvamında . Araçları otoparka bile alamadılar. Çalışanlar güler yüzlü ve iyi ama yeterli değil. O bölgeye tekrar gidebilirim. ama o otele kesinlikle bir daha gitmem. Nasıl puanı bu kadar yüksek burada onu da hiç anlamadım
3 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Tekrar tercih etmem
Yemekler kötü, yiyecek bir şey bulmakta zorlandık, meyve suyu yok olan da toz sulandırılmış meyve suyu, her şey dahil ama taze sıkılmış portakal suyu ücrete tabi.. Memnuniyet anketi yaptırıyor sonra diyorum bu konularda memnun kalmadım orta seviyede puan veriyorum. ama çok düşük bu puan illa iyi diyeceksiniz otele.anketi değiştirtiyor. Koridorlar rutubet-nem kokuyor
3 nachten verbleven in juni 2019
Reactie van Crystal Hotels op 28 aug 2019
Değerli Misafirimiz, Öncelikle otelimizi tercih ettiğiniz ve kıymetli vaktinizi ayırarak değerlendirmede bulunduğunuz için size teşekkür ederiz. Crystal De Luxe Resort & Spa ailesi olarak sizlerden aldığımız olumlu/olumsuz tüm geri bildirimler, size ve sizden sonra gelecek olan misafirlerimize daha iyi hizmet verebilmek için, bize ve ekibimize güç vermektedir. Konuklarımıza daha iyi bir tatil yaşatabilmek, tesisimiz içerisinde karşılaştıkları aksaklıklara acil çözüm getirmek onlardan gelen eleştiri ve önerileri dinlemek, bunları değerlendirmek asli görevimizdir. Her zaman çözüm odaklı olan hizmet anlayışımız içerisinde, değerli yorumunuzda bahsetmiş olduğunuz aksaklıkları düzeltmek ve yapacağımız önleyici faaliyetleri yönetim olarak ele alacağımızdan endişeniz olmasın. Sizi tekrar CRYSTAL otellerinde ağırlamak ve yeniden konuğumuz olmanız dileği ile, Saygı ve sevgiler sunuyoruz.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2019
Reactie van birolsenel op 8 jul 2019
Dear Guest, Thank you so much for taking your time to leave a vote. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Birol Senel General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Excellent hotel! Would recommend anytime. Nice staff, great food
4 nachten verbleven in juni 2019
Reactie van Birol ŞENEL op 2 jul 2019
Dear Guest thank you so much for good words and hight vote we hope wellcome you once again best regards General Maneger Birol ŞENEL

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2019
Reactie van Birol Senel op 14 jun 2019
Dear Guest , We are very pleased to hear that you enjoyed holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely yours, Birol Senel General Manager

10/10 – Uitstekend

Arie, Fort Lee NJ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GREAT, BUT A COUPLE OF THINGS TO CONSIDER
All in all, it was a very good experience. Comfortable beds, nice showers, excellent food, and good service. The only things I didn't like: the A/C was very weak. It wasn't that big of a deal due to very pleasant weather in May, however, out could be a real problem in hot summer months. The other thing is that there is very loud entertainment right into the very early morning hours, this does make getting a good night sleep would a challenge. I will still recommend this place, but thought you should know...
7 nachten verbleven in mei 2019
Reactie van Birol Senel op 14 jun 2019
Dear Arie, We are very pleased to hear that you enjoyed holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely yours, Birol Senel General Manager

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
Ücret ve standart orantısız...
ödediğiniz ücretin karşılığı asla değil...3 yıldız otellerden ne oda standartları ne de banyoda sunulan kişisel ürünler anlamında hiçbir farkı yok.herşey dahil konsepti gereği sanırım kahvaltıda sunulan peynir türlerinin hiçbirisini tüketemedik...herşey var ama hiçbirşey yok gibi.onca yolun üstüne girişte 10 dk arkadaşın rez bilgilerne ulaşmasını bekledik...
1 nacht verbleven in maart 2019
Reactie van Gm.Deluxe op 29 mrt 2019
Değerli Misafirimiz, Öncelikle yaşadığınız olumsuzluktan dolayı üzgünüz. Otelimizde misafir kabullerinin yoğun olduğu zamanlarda kısada olsa sizleri beklete biliyoruz. Restaurant büfelerimizde birbirinden değerli aşçılarımızın sergilediği menüler yer almaktadır.her damak tadına hitap eden sunumlar yapılmaktadır. Oda içerisinde misafir memnuniyetini en üst seviyede tutmak adına buklet malzemelerimizi(kişisel Kullanım Ürünlerini) özenle belirledik. Sizlere tekrar hizmet verebilmek ve memnun ayrılabil meniz için otelimize tekrar bekler sizlere teşekkür ederiz. Birol Şenel Genel Müdür

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
très bien merci confortable et très bon service bonne cuisine et variés
15 nachten verbleven in februari 2019
Reactie van Birol SENEL op 1 mrt 2019
Dear Guest, We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely you Birol Senel General manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Es war gesamt betrachtet gut, jedoch war der Spa-Bereich etwas vernachlässigt. Das Hamam, das Dampf-Bad und der Pool waren schlecht geheizt bzw. das Wasser kalt. Ferner waren die "Massage-Drücker" recht aufdringlich. Mann wurde ständig mit Thai-Massagen zum "Sonderpreis" behelligt.
4 nachten verbleven in februari 2019
Reactie van Birol SENEL op 1 mrt 2019
Lieber Gast, vielen Dank für Ihren Besuch in unserem Haus und auch dafür, dass Sie sich im Anschluss Ihres Aufenthaltes, die Zeit genommen haben um unser Hotel zu bewerten. Als Crystal Resort & Spa Familie liegt uns die Meinung unserer Gäste sehr am Herzen. Nur Sie können uns dabei behilflich sein, unsere Dienstleistungen stetig zu verbessern, bzw. uns zeigen, dass wir auf dem richtigen Weg sind. Wir möchten Ihnen mitteilen, dass Ihr Beitrag direkt nach seiner Veröffentlichung an unser Management weitergeleitet wurde. Aufgrund technischer Gründe, ist es uns allerdings erst jetzt möglich, Sie über den Erhalt Ihrer Bewertung zu informieren. Wir hoffen, dass Sie uns auch ein weiteres Mal Ihr Vertrauen schenken werden und wir Sie in einem unserer Hotels erneut begrüssen dürfen. Mit freundlichen Grüssen Birol SENEL Hoteldirektor

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2018
Reactie van Birol Senel op 16 feb 2019
Dear Natalia, First of all, thank you for your feedback Best Regards Birol Senel General Manager

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing autumn break
Very good hotel. Food was excellent. Good choices. Staff courteous and helpful. Can recommend spa.
4 nachten verbleven in november 2018
Reactie van Ali Osman ILHAN op 26 nov 2018
Dear Valerie, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, With our best regards Ali Osman ILHAN General Manager