The Hotel and its facilities are good however I encountered several very disappointing and serious issues as described below; in addition I found the food selection to be low compared to other Hotels I have visited in the region.
The problems encountered during my stay are as follows:
1) Upon arrival the Junior suite was not as described in Expedia. Single separate beds were specified whereas upon arrival I was informed that no suite room of any kind had single separate beds. The Hotel blamed Expedia and vice versa. The result, I was made to wait 4 hours at reception after a long and arduous journey until a standard room was finally allocated; in effect I lost a full day as I entered the room @ 18:00
2) I was to be paid a refund for downgrading to a standard room but was awarded far less than the difference in the price of rooms displayed at the time of booking; I have raised this as a complaint with Expedia
3) The standard room allocated had a bad damp smell and my friend and I had to move to another room after 2 days
4) Last but not least and worse of all is that both of us suffered food poisoning on our last night. Hospital reports were sent as proof but these were dismissed by Gloria with a standard response received that was sent to another guest who suffered the same several years ago. Subsequent messages for updates etc. have been ignored by the Hotel. Considering you can't eat anywhere else I am dumbfounded to say the least
My recommendation - STAY AWAY
Pro:: It's facilities and the animation crew was great along with some of the Reception staff.
Con:: The selection of food could be improved along with the Hotel revising its concept of customer relationship management.
Locatie: The town centre of Belek is not that far away but you would need a taxi / car to get there. Not much to do in the town apart from shopping.