6 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Stella Di Mare Sea Club Hotel

4 out of 5
Stella Di Mare Sea Club Hotel
Suez Governorate, Ataqah

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 59 van 128 beoordelingen" "
Gastenscore: 8 - Goed. 47 van 128 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 128 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 128 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 128 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mateus, Fort Myers

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
12 nachten verbleven in maart 2024
Reactie van Stella Di Mare sea club Hotel Management op 16 mrt 2024
Dear Mr. Mateus,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Stella Di Mare Sea Club op 20 feb 2024
Dear Mr. Joseph,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 – Goed

INAS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
the property was very clean
3 nachten verbleven in december 2023
Reactie van Stella Di Mare sea club Hotel Management op 28 dec 2023
Dear Ms. Inas, We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback. We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations. Thank you for your review and welcome you back again soon

8/10 – Goed

Ghada

Positief: Personeel en service
2 nachten verbleven in september 2023
Reactie van Stella Di Mare sea club Hotel Management op 2 okt 2023
Dear Ms. Ghada,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

10/10 – Uitstekend

Mamdouh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent beach, location around 1 hour from Cairo. Excellent food quality, quantity, and variety. Very good aqua park Excellent landscape and garden Excellent transportation to and from the beach
2 nachten verbleven in september 2023
Reactie van Stella Di Mare sea club Hotel Management op 24 sep 2023
Dear Mr. Mamdouh,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

10/10 – Uitstekend

Said

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
it was excellent. we enjoyed everything
3 nachten verbleven in augustus 2023
Reactie van Stella Di Mare Sea Club op 2 sep 2023
Dear Mr. Said,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 – Goed

Raed

Positief: Personeel en service
2 nachten verbleven in augustus 2023
Reactie van Stella Di Mare Sea Club op 1 sep 2023
Dear Mr. Read,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality Moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare Sea Club Hotel Management

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, our stay was wonderful. Staff are a great treasure to the property. Room was clean, spacious with a nice decoration placed in the room for our anniversary and a delicious cake, special thanks to Melisa and Abader from G.R and Kirollos from H.K. Food was so delicious with a wide range of selections everyday. The restaurant staff and chefs were so nice, very welcoming and hospitable, so attentive to our needs especially chef Medhat and other chefs. We had a lot of problems with the internet connection but thanks to G.R & I.T team they changed our room and the internet became a bit better than before. The other negative thing about the service is the quantity supply of water bottles in the room. We were limited to 2 bottles per person for the entire day, which is not enough consumption. we hope this thing can be considered for a future visit. Lastly, the entertainment program can be modified to include a different variety other than just the singer and DJ every night. At the end, thanks to everyone who helped us and made our stay an amazing one. Regards, Mr & Mrs Lewiz
5 nachten verbleven in juli 2023
Reactie van Stella Di Mare sea club Hotel Management op 23 jul 2023
Dear Mr. James,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your feedback.It was our pleasure to have you and your comment is well noted We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and provide you with the highest standards in hospitality moreover we were glad that we were able to meet most of your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 – Goed

Mohammed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall very good. Staff were very professional. Great water sports activities at the beach. Just wished we knew about it earlier rather than at the end of the trip. But food and the area was great.
3 nachten verbleven in juli 2023
Reactie van Guest Relation Milsia Magdi op 13 jul 2023
Dear Mohamed, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

4/10 – Matig

aya

Reisde met familie
The staff is veryyyy rude , unfriendly, inflexible, veryyyyy slow if you asked them to get you something.. except the waiters at the restaurant
4 nachten verbleven in juli 2023
Reactie van Guest Relation Melsia Magdi op 11 jul 2023
Dear Aya, Thank you for taking the time to write about your recent stay with us. I was disappointed to hear that you had some trouble and I am sorry that we didn’t make it right before you checked out. We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing this feedback with the team and I hope we can make it up to you on your next stay. If you’re willing to give us another chance, please let me know when you are returning and I will make sure you have the great experience we want all our guests to have.

10/10 – Uitstekend

Fouad

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food is fantastic (mainly your seafood meals), wide varieties ... Egyptian, international & Asian meals were really tasty ... 😋👍😍 The friendly staff is a main plus point. Safety makes the place ideal for kids accompanied by their families. Regards
3 nachten verbleven in juli 2023
Reactie van Guest Relation Milsia Magdi op 11 jul 2023
Dear Fouad, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

10/10 – Uitstekend

fady

2 nachten verbleven in juli 2023
Reactie van Guest Relation Milsia Magdi op 11 jul 2023
Dear Fady, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

6/10 – Redelijk

Hossameldin, Brooklyn

2 nachten verbleven in juli 2023
Reactie van Stella Di Mare sea club Hotel Management op 25 jul 2023
Dear Ms.Nada ,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your feedback.It was our pleasure to have you and your comment is well noted We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and provide you with the highest standards in hospitality moreover we were glad that we were able to meet most of your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

10/10 – Uitstekend

Mohamed

3 nachten verbleven in mei 2023
Reactie van Guest Relation Milsia Magdi op 16 mei 2023
Dear Mohamed, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

8/10 – Goed

Julie, Ottawa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had an okay stay at Stella Di Mare. Pros: - Nice clean, spacious and very comfortable rooms. - excellent staff, helpful and friendly - good food with the half board Cons: - tennis courts are in horrible condition and charged for access - need more fresh fruits at the restaurant (banana, strawberry, anything in season) Overall we had a restful stay, but we wished billiards and tennis was free for hotel guests. It's good value for money overall and would recommend if wanting some sea experience on a budget.
2 nachten verbleven in januari 2023
Reactie van May Y op 29 jan 2023
Dear Julie, Thank you so much for your recent stay and sharing your feedback with us. We are so thrilled that you have enjoyed our rooms, your kind words are highly appreciated. We are sorry to read that there were some aspects that did not meet your expectations and will share your complete review with the staff as we truly value your remarks. We look forward to welcoming you back in the near future.Sincerely, May Youssry Assistant Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was pleasant and the kids club was good.
2 nachten verbleven in december 2022
Reactie van May Y op 31 dec 2022
Dear Our Valuable Guest, We are so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it.Looking forward to welcoming you soon.Sincerely,

10/10 – Uitstekend

Rasha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay, the staff was great and very helpful. Especially Mai she supported us since we arrived and was a great help. We will definitely go back.
Reactie van May Y op 14 dec 2022
Dear Ms. Rasha, It was such a pleasure to see your review. Thank you so much for taking the time to review Stella Sea Club Hotel. I was pleased to hear that you loved your stay with us. We really appreciate your kind words. We look forward to welcoming you soon. Sincerely,

8/10 – Goed

Sahar

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros. Clean, friendly staff. Good entertainment. Cons. Extremely expensive bar. $20 for a shot of liquor and more for mixed drinks! They charge for drinking water. (No sense)! Wi-Fi is a joke. Even if you pay extra to get Wi-Fi in your room. You’ll never get it. Overall. We liked the place and I highly recommend it.
2 nachten verbleven in september 2022
Reactie van Sincerely, Guest Relation Milsia Magdi op 7 okt 2022
Dear Sahar, Thank you so much for your recent stay and review. I was happy to read that you liked our staff. While I was disappointed that you didn’t have a five-star experience, I will be sharing your complete review with my staff to ensure that we learn and grow from your remarks. I hope that you will stay with us again on your next trip to Stella Di Mare Sea Club Hotel Thank you.

2/10 – Ontzettend slecht

Aya

2 nachten verbleven in september 2022
Reactie van Guest Relations Milsia Magdi op 30 sep 2022
Dear AyaI am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

10/10 – Uitstekend

George

2 nachten verbleven in september 2022
Reactie van Guest Relations Milsia Magdi op 28 sep 2022
Dear GeorgeWe are glad that you had a great time with us, and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Looking forward to welcoming you back soon

2/10 – Ontzettend slecht

Rami

3 nachten verbleven in september 2022
Reactie van Yours sincerely. Guest Relation Milsia Magdi op 16 sep 2022
Dear Ramy,I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

2/10 – Ontzettend slecht

Bassam

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t recommend anyone who is not Egyptian to stay at this hotel. Service was less than average in many situations. Workers were not respectful. The list can go on but my overall experience wasn’t satisfactory.
2 nachten verbleven in augustus 2022
Reactie van May Y op 11 dec 2022
Dear Mr. Bassam, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another chance when you’re back in Ain Sokhna, please reach out directly as I would love to personally oversee your stay and I will make sure you have the great experience we want all our guests to have.Sincerely,

10/10 – Uitstekend

Ashraf

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent vacation
2 nachten verbleven in juli 2022
Reactie van Yours sincerely. Guest Relations Milsia Magdi op 20 jul 2022
Dear Mr. / Ashraf, I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We hope that you will return to Stella Sea Club Hotel. We look forward to hosting you again!

10/10 – Uitstekend

KHALED

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great destination. Rooms are very clean. Pools are super clean and many spots so you never feel crowded. The staff is extremely courteous and helpful. The beach is clean and the water was so clear. Food was good and again the staff was brilliant. The only observation is that the facility is a bit dated and and will benefit from technology upgrade.
3 nachten verbleven in juli 2022
Reactie van Yours sincerely. Guest Relations Milsia Magdi op 20 jul 2022
Dear Mr. /Khaled, I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We hope that you will return to Stella Sea Club Hotel. We look forward to hosting you again!

4/10 – Matig

mohamed

2 nachten verbleven in juni 2022
Reactie van Hotel Management op 8 jul 2022
Dear Mohamed, We are extremely disappointed that we couldn't meet your expectation, Looking forward to welcoming you soon for a better experience

8/10 – Goed

ahmed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with great staff and pool , water park is awesome , food is also very good , only the room is a little bit outdated but overall great experience.
2 nachten verbleven in juni 2022
Reactie van Sara Besheer op 30 jun 2022
Dear Ahmed We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 – Uitstekend

Karim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022
Reactie van Sara Besheer op 30 jun 2022
Dear Karim We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 – Uitstekend

Gina

4 nachten verbleven in juni 2022
Reactie van Sara Besheer op 30 jun 2022
Dear Gina We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 – Uitstekend

Suleiman

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel… Sara the guest relation manager is very professional and supportive… the staff are very professional and friendly… I have to say that I had Avery bad experience with the bazar shop there and don’t recommend it at all … you can buy from the shops in the village
4 nachten verbleven in april 2022
Reactie van Yours sincerely. General manager Francesco Fontana op 7 mei 2022
Dear Suleiman We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

8/10 – Goed

Said

3 nachten verbleven in april 2022
Reactie van Yours sincerely. General manager Francesco Fontana op 7 mei 2022
Dear Said We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

8/10 – Goed

Mark

3 nachten verbleven in april 2022
Reactie van Yours sincerely. General manager Francesco Fontana op 7 mei 2022
Dear Mark We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

10/10 – Uitstekend

J.A

2 nachten verbleven in april 2022
Reactie van Yours sincerely. General manager Francesco Fontana op 7 mei 2022
Dear J.A We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

10/10 – Uitstekend

Aldijana

2 nachten verbleven in januari 2022
Reactie van Yours sincerely. General manager Francesco Fontana op 13 jan 2022
Dear guest Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

10/10 – Uitstekend

Khaled

3 nachten verbleven in november 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 29 mrt 2022
Dear Khaled , , Let us thank you for taking the time to write your review . We are glad to know that you enjoyed your stay with us in general and we hope you keep the Stella Sea Club in your good memory ever. look forward to welcoming you back soon to our properties. Best regards, Hotel management.

8/10 – Goed

Sally

3 nachten verbleven in november 2021
Reactie van Comment from Hotel Management op 25 nov 2021
Dear Mrs. Sally Let us thank you for giving us a high score. We are glad to know that you enjoyed your stay with us in general and we hope you keep the Stella Sea Club in your good memory ever. We look forward to welcoming you back soon to our properties. Best regards, Hotel management.

10/10 – Uitstekend

Sheikh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
2 nachten verbleven in november 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 25 nov 2021
Dear guest Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

4/10 – Matig

Saleh

2 nachten verbleven in oktober 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 12 okt 2021
Dear Mr , Saleh , Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , regarding your comment Be assured that your feedback has been shared with the relevant section heads involved for corrective action and remedial improvement, we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 – Uitstekend

Youssef

3 nachten verbleven in september 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 3 okt 2021
Dear Mr, Youssef Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 – Uitstekend

Tammy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 3 okt 2021
Dear Mr, Tammy Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

8/10 – Goed

ahmed

Positief: Personeel en service
2 nachten verbleven in augustus 2021
Reactie van May Y op 11 dec 2022
Dear Mr. Ahmed,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

10/10 – Uitstekend

Nagy

3 nachten verbleven in augustus 2021
Reactie van May Y op 11 dec 2022
Dear Mr. Nagy,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

10/10 – Uitstekend

Aline

3 nachten verbleven in augustus 2021
Reactie van Yours sincerely.General manager Francesco Fontana op 16 sep 2021
Dear Mr, Aline, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 – Goed

Nadiya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok hotel... Nothing wow
2 nachten verbleven in augustus 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 3 sep 2021
Dear Mrs.Nadiya Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible check-in, good facilities and food
The overall experience was okay but the check-in process made for a miserable start of our weekend. Key-cards didn't work so we had to wait for 15 minutes until they realized they had to change our room. The replacement didn't have the bed arrangement that we had requested. The bellman falsely claimed that this was easily remediable with a quick phone call. Instead, the response was it wasn't fixable and that we should be thankful for getting a replacement room as opposed to the management letting us sit in the scorching sun with our luggage until they pulled their act together. Even the replacement room was very challenging to get into because only one key worked and sporadically at that. The nail in the coffin was when they refused to make dinner arrangements for the remainder of our party who were running late and checking in around midnight, even though they were paying the full rate!
2 nachten verbleven in augustus 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 3 sep 2021
Dear Guest, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , regarding your comment Be assured that your feedback has been shared with the relevant section heads involved for corrective action and remedial improvement, we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 – Uitstekend

Tadros

2 nachten verbleven in augustus 2021
Reactie van May Y op 11 dec 2022
Dear Mr. Tadros,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

6/10 – Redelijk

Puzant

3 nachten verbleven in augustus 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 16 sep 2021
Dear Mr, Puzan, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 17 sep 2021
Dear Guest, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 – Goed

Medhat

4 nachten verbleven in juli 2021
Reactie van May Y op 11 dec 2022
Dear Mr. Medhat,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We look forward to welcoming you back soon at Stella Di Mare Sea Club.Sincerely,

10/10 – Uitstekend

Aldijana

1 nacht verbleven in juli 2021
Reactie van Yours sincerely. General manager Francesco Fontana op 19 jul 2021
Dear Guest , Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

6/10 – Redelijk

Mohamed

Reisde met familie
3 nachten verbleven in mei 2021
Reactie van Yours sincerely. Francesco Fontana General manager op 26 mei 2021
Dear Mr.Mohamed,Thank you for taking the time to review your recent stay with us.I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality, we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.