Op basis van 996 geverifieerde beoordelingen
2,7 Hygiëne kamer
3,2 Service & personeel
2,7 Comfort kamer
2,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Tiel
Hotel verkeerd in een zeer slecht verzorgde staat.
Geplaatst op 12 dec. 2017
Voordelen: Niets
Nadelen: Zie bovenstaande
Locatie: Geen info over. waren opdoorreis
Hotel is oud en vies. Kapotte vloerbedekking,kapotte lamp. Losse egels in de badkamer. Schimmel in de badkamer. WC-rolophanger was kapot. Kort om niet boeken dit hotel
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Do NOT book here, I was uncomfortable my entire stay here. There’s prostitutes coming in and out (I literally walked out my door and a woman came out to the hallway with just an underwear??) they are also roaming outside the building. my sleep was disturbed multiple times. I was awakened by someone banging at someone’s door at 3a.m yelling to open the door. The area is just not somewhere you can go out or even come back at night. It’s really scary you literally have to be cautious because there’s men just standing outside of the building drug dealing might I mention that the elevator doesn’t work on certain hrs. The bed sheets were stained when I arrived however housekeeping did come by the next day to change and clean the room. Also be aware that it smells straight up like smoke. The lady at the counter was very nice that’s all I have good to say
Opmerking van Hotelbeheer
23 apr. 2024 door Hotel ManagerHotelbeheer
Dear Palomita,Thank for the stay and the comments.It is pretty serious, and we never condone such things.The matter will be investigated and strictly acted upon.Anyway, our apologies for all the inconveniences. This is an uncommon occurrence,Request your understanding and continued patronage.Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
The staff are difficult to communicate with.
Said “Free airport Shuttle “ is only to domestic terminal!!! $25 fee is more than an Uber!!
Sketchy area.
Would never stay again.
Thanks.
Opmerking van Hotelbeheer
20 apr. 2024 door Hotel ManagerHotelbeheer
Dear SCOTT,We're deeply sorry to hear about your disappointing experience. Your feedback regarding communication with our staff, shuttle service, and the surrounding area is concerning, and we take it very seriously. We will address these issues internally to ensure better communication and clarity for our guests. Please accept our sincerest apologies for the inconvenience caused, and we hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
The exterior of the hotel was dirty as there was an overflowing garbage bin together with garbage strewn around the front entrance.
The room was clean and front desk reception was pleasant and helpful.
There was a lot of noise heard all night wirh persons talking and shouting maybe in the corridors or lobby, I'm not sure.
The breakfast disappointing, it was extremely sparse, with plain bread, no butter, no eggs, no yogurt, jus 2 small containers of jam. Limited tea, coffee, juice and cereal.
Opmerking van Hotelbeheer
23 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Rossana,We appreciate your detailed feedback and apologize for falling short of your expectations. We take cleanliness and guest comfort seriously, and we'll address the issues you encountered promptly. Your comments about breakfast will be shared with our team for improvement. We hope for the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
Near airport
Opmerking van Hotelbeheer
22 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Rosa, I appreciate you letting us know you had a nice stay with us and thank you for your kind words about our location. We look forward to welcoming you back soon and looking forward to seeing you again. Sincerely, Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
Kakerlaken in meinem Zimmer. Einfach nun traurig der Zustand. Habe nach dem Vorfall, die restlichen Stunden mit Licht geschlafen und so schnell wie möglich zum Flughafen.
Opmerking van Hotelbeheer
16 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Martin,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 13 mrt. 2024
Opmerking van Hotelbeheer
15 mrt. 2024 door Hotel ManagerHotelbeheer
Dear David,Thank you for taking the time to review our hotel and for providing valuable feedback with a rating of 3 out of 5. We're committed to continuously improving our services, and your input is instrumental in helping us achieve that goal. If you have any specific suggestions or areas where you feel we can enhance our offerings, please don't hesitate to share. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 1 mrt. 2024
Opmerking van Hotelbeheer
21 mrt. 2024 door Hotel ManagerHotelbeheer
Dear Ray,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 28 feb. 2024
The hotel was very noisy, and the rooms were not very clean. The pictures are not how the hotel look like now.
Opmerking van Hotelbeheer
28 feb. 2024 door Hotel ManagerHotelbeheer
Dear Carlos,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 feb. 2024
No room service hardly any towels no kleenex
Opmerking van Hotelbeheer
20 feb. 2024 door Hotel ManagerHotelbeheer
Dear linda, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.
